Lostock Medical Centre
NS
Neil S. 9 months ago • From Google
Bad
I would recommend considering alternatives to this practice if possible. I have been a patient here for over a decade and the service was initially satisfactory. However, in recent times, nearly every interaction has resulted in problems that create unnecessary stress when I most need support. I was referred for blood tests at an external location, but upon arrival was informed that the surgery should have provided documentation that they failed to supply. When I contacted them afterwards, I was made to feel at fault despite the confirmation message stating no paperwork was required. I also received no explanation of what the test was investigating. The practice recently initiated treatment for high blood pressure. The initial medication caused physical side effects, so I requested an alternative. A replacement was arranged through a remote clinical service, but upon reviewing the information leaflet, I discovered it was contraindicated with another medication I take. A third medication was then prescribed and sent to a pharmacy, but it had been directed to a different location that was no longer operating, leaving me without treatment for several days. I have been scheduled for a follow-up appointment with the clinical service, but the timing conflicts with my work commitments. When I called to request a more suitable time, my request was declined. I was previously told I was eligible for a preventative vaccination due to a respiratory condition. An appointment was arranged coinciding with a kidney function blood test, and I was assured both could be done together. However, when I attended, the phlebotomist initially attempted to repeat a test from weeks prior. After I clarified the correct test and mentioned the vaccination, the situation became uncomfortable and the blood test was not completed. The phlebotomist indicated she was considering leaving due to workplace pressures. At reception, I was then told I did not qualify for the vaccination based on age criteria, contradicting what I had been previously advised. The overall standard of care has noticeably declined, which is disappointing given my previously positive experiences. I believe the clinical leadership should be made aware and take corrective action, as some staff interactions have been unhelpful and concerning practices appear to be occurring. I remain open to discussing these matters further. I am actively seeking an alternative provider and am considering formal complaints procedures.
Elliott C.