RB

Ritchie B. 5 years ago • From Google

Rating

Bad

Confusing phone system wastes everyone's time

Frustrating experience with the appointment system. Following the automated instructions, I called back at the suggested time and waited approximately half an hour to be connected. Once through, I was informed that calls should be made during a different time window in the morning. The conflicting guidance between the automated message and the actual availability was unhelpful. The booking process could be streamlined to reduce confusion and waiting times.

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