Birchwood Medical Practice

I consulted Dr Kandi and was thoroughly delighted by the exceptional care I experienced. I want to emphasize that the surgical practice consistently provides outstanding and timely service, and I..

Horrific treatment of our elderly mother during her dementia journey. The frailty team was completely absent, refusing to provide any palliative or end-of-life care, even on her final day. Their..

I recently contacted the surgery, and Natalie was the one who took my call. I'd like to express my heartfelt gratitude to Natalie for her exceptional kindness, empathy, patience, and..

The digital platform is exceptional. I began completing the application at 8 in the morning, and after answering a handful of straightforward questions, I easily selected an appointment time that..

I contacted customer service regarding an incomplete prescription, and during the call, after verifying my date of birth, I was left waiting on hold for what felt like an eternity—around 15 minutes..

I've been receiving care at this medical practice for an extended period, and aside from one isolated incident, my experiences have been consistently positive. The staff have consistently..

Birchwood Medical Practice stands out as a top-tier healthcare facility, with dedicated medical professionals and support staff who consistently demonstrate exceptional commitment to patient care...

I interacted with an Asian receptionist who remained nameless and displayed an absolutely shocking level of discourtesy. She was completely indifferent to my partner's medical concerns and..

Previously, I would have considered this service satisfactory, even commendable, but its quality has significantly deteriorated since the pandemic. I endured over an hour waiting on hold, only to be..

Welcoming and pleasant employees

Getting an appointment used to be simple, but now it's become a real challenge. Every time I try to contact them, they're completely booked up. It seems they've overloaded their system by accepting..

Utterly appalling. I despise every aspect of this surgical procedure. It's time to depart. If you value your well-being and your loved ones, steer clear of this place. They offer zero assistance..

I had scheduled a telephone consultation with my physician for today, but the call never materialized as expected.

Impressively efficient setup for covid vaccine distribution, with minimal time spent waiting in line.

The medical staff's identification is unclear, as they only use first names. It seems like they're randomly searching online for potential diagnoses and presenting vague possibilities, while..

Satisfactory assistance provided

I scheduled an appointment by phone but received an incorrect date, leading me to arrive for self-service check-in only to be told 'no'. The receptionist I encountered was incredibly irritable and..

Birchwood is an exceptional medical practice. Scheduling appointments is always a breeze, and I've never encountered any difficulties. The entire team is consistently warm and supportive. The..

Dr. Davies demonstrated exceptional compassion and attentiveness while treating my mother, who is currently experiencing significant health challenges, and provided tremendous support to me as well..

Scheduled a consultation by telephone, but upon arrival, the physician claimed no record of my booking existed. Truly frustrating encounter.