The Oaks Medical Centre
CC
Claire C. 5 years ago • From Google
Bad
Attempted to secure an appointment over several consecutive days for my young child who was experiencing discomfort during urination. I was eventually advised to provide a water sample for a dip test, with the understanding that a clinician would contact me later that day with results and any necessary medication. When I submitted the sample through a family member, staff indicated it would be processed and resolved the same day. I waited for a call but eventually had to ring back myself. I was then informed the test had been completed and forwarded to the laboratory. The receptionist mentioned that something had been identified on the initial dip test and I would need to await further information about medication. Three days later, I called again and was told all results came back normal, which contradicted what I had been told about findings on the dip test. This inconsistency was frustrating and left me uncertain about the accuracy of the information being provided. Additionally, my child continued to experience pain, and I was told I would need to see a clinician. However, attempting to book an appointment by phone proved difficult, with lengthy hold times of around 40 minutes followed by being informed no slots were available. The appointment system has consistently been problematic and not simply a recent issue. I felt the service fell short compared to alternatives where I have had better experiences without similar delays or confusion.
Mark C.