The Grove Medical Group

I have been attending this medical practice for more than fifteen years and throughout this time have consistently received excellent care from all members of the team, including both clinical and..

I consider this Practice to be well-organised, welcoming, responsive and compassionate. I would strongly suggest it to others.

I expressed my preference not to use the website to the receptionist, and she kindly went through the questions with me over the phone instead. I was informed that a clinician would review the..

Extended wait times were experienced, and securing appointments proved challenging. The facility lacks on-site parking availability.

Outstanding team throughout the entire practice. Everyone demonstrates genuine commitment to their work and I feel fortunate to have access to such a high-quality healthcare service locally.

I spent several hours attempting to schedule an appointment through the standard booking process, but found it quite challenging. As a result, I considered just visiting the practice in person to..

This surgery is extremely disappointing. I have made two formal complaints to the practice, and their response was that I should try to see the same clinician at each appointment so they can..

I registered myself and my two children with this practice. Whenever I book an appointment through their website, I seem to see a different clinician each time, and I haven't had continuity of care..

Excellent provision of care to those who use the practice

Following a two-week wait to be seen, I was informed during my appointment that the healthcare professional seemed unaware of a particular treatment option for my condition and asked me to report..

The service quality is satisfactory when you manage to make contact with someone. My concern is around the lengthy wait times and the fact that receptionists nowadays seem to be taking on roles..

The customer service team member was unfortunately rude and unhelpful.

I have consistently found this medical practice to be excellent and would gladly recommend it to others. My family has been registered here for more than a decade, and throughout this time the..

I submitted an online form expressing concern about swelling in my lower limbs that developed after my blood pressure medication dosage was increased prior to my knee operation, as my blood pressure..

It's difficult to secure an appointment as the practice appears to be quite busy. The team members are pleasant and helpful.

I am currently receiving care for a back injury. I have been contacted through phone or in-person appointments as needed. I find the clinical staff very helpful and supportive. The reception team..

There appears to be a significant lack of communication between the front desk and clinical staff regarding information sharing and coordination. Scheduling appointments and obtaining updates on..

I have found the appointment system extremely difficult to navigate, and accessing treatment when needed has been particularly challenging. I experience significant mobility issues that make basic..

Excellent healthcare facility with a strong commitment to patient care. The team consistently makes efforts to accommodate appointments with your chosen clinician.

When attempting to book a doctor's appointment by phone, it takes considerable time to reach someone. Once through, the appointment tends to be with a locum who appears disengaged. I experienced a..