The Grove Medical Group

I am very grateful for the medical attention received; the staff demonstrated considerable care and helpfulness throughout. I would confidently recommend this practice to others from my..

The appointment availability at this practice is frustratingly limited. Even well after the pandemic period, obtaining a telephone consultation slot requires waiting approximately two weeks,..

The service quality is satisfactory when you manage to make contact with someone. My concern is around the lengthy wait times and the fact that receptionists nowadays seem to be taking on roles..

I have been very impressed with the care myself and my family have received at this surgery. Last week I submitted an online consultation regarding a concern I had about my child. We received a..

The clinical staff members have been helpful and approachable. I haven't needed to arrange many appointments, but the ones I have scheduled have gone smoothly, though I find it frustrating that I'm..

I submitted an online form expressing concern about swelling in my lower limbs that developed after my blood pressure medication dosage was increased prior to my knee operation, as my blood pressure..

A brilliant surgery. I am under the care of a clinician who not only listens but takes time to understand and learn. I have a very unusual condition that resulted in a lengthy hospital stay, and..

Outstanding experience!…Grateful for the team's support!!

Extended wait times were experienced, and securing appointments proved challenging. The facility lacks on-site parking availability.

I have been a patient at this practice for many years. While it was once a reliable service, my recent experiences have been disappointing. The reception staff seem to make judgements beyond their..

When attempting to book a doctor's appointment by phone, it takes considerable time to reach someone. Once through, the appointment tends to be with a locum who appears disengaged. I experienced a..

I expressed my preference not to use the website to the receptionist, and she kindly went through the questions with me over the phone instead. I was informed that a clinician would review the..

I have been attending this medical practice for more than fifteen years and throughout this time have consistently received excellent care from all members of the team, including both clinical and..

I am currently receiving care for a back injury. I have been contacted through phone or in-person appointments as needed. I find the clinical staff very helpful and supportive. The reception team..

This surgery is extremely disappointing. I have made two formal complaints to the practice, and their response was that I should try to see the same clinician at each appointment so they can..

I called this morning and waited in a queue for over 15 minutes. When I finally reached the front, the call was disconnected. I immediately called back and found myself queued again with several..

I have been a patient at this practice for over 30 years and have always found it straightforward to arrange appointments until now. I contacted the surgery today regarding a respiratory infection..

This practice was previously reliable, but the experience has deteriorated significantly. Obtaining a telephone appointment requires lengthy waiting periods despite booking a designated slot, and..

After being a patient at my previous practice for over 30 years, I was reluctant to make a change. Nevertheless, I have been very satisfied with the care and service I have experienced at this..

I have had difficult experiences with some of the clinicians at the practice, which has made me anxious about discussing health concerns with them, but I needed to reach out today. I was fortunate..