Railway Medical Group (Station Site)
PP
Perpixifly P. 3 months ago • From Google
Poor
I've found my experiences at this practice to be inconsistent. The clinical staff display varying approaches to patient interaction, ranging from dismissive to overly forceful. When I submitted an electronic consultation regarding urgent concerns affecting both my mental and physical wellbeing, there were difficulties with contact information. Despite providing my correct phone number, the practice appeared to contact alternative numbers on file instead, which caused frustration and delays in receiving a response. While some practitioners have been genuinely helpful and compassionate, others have seemed dismissive of my concerns, treating them as exaggeration. As someone who is neurodivergent, I've felt that the practice lacks adequate training in this area, leading to misunderstandings about what constitutes typical presentation. There have been instances where I've felt overlooked by the service. I recognise that managing a large patient population is demanding work. One particular clinician showed genuine understanding when I presented with a significant ongoing health issue, though the underlying problem persists and I'm currently seeking further support. I acknowledge that some people I know have felt their documented medical evidence and diagnostic imaging have been disregarded by practitioners who minimise their symptoms. I hope this practice will work towards improving these aspects of patient care and service delivery, as these standards are important for healthcare quality.
kelly m.