Railway Medical Group (Station Site)

I hadn't needed to visit my GP until recently and I must say the service provided has been excellent. When I presented with what appeared to be a potentially serious concern, I received a triage..

The clinical staff provided good care and excellent service. However, the reception team could improve their approach. I prefer to keep my medical history and personal matters private, and I felt..

May have waited around 50 minutes for the appointment, but it was certainly worthwhile. Hopefully some clarity will come from the visit. Thank you.

The premises could benefit from some renovation and updating. The overall appearance seems rather worn and tired.

The reception staff came across as unhelpful, with an attitude that seemed dismissive of concerns. I felt frustrated by the lack of accountability for issues that arose. I am considering giving the..

Attended an appointment following a significant fall. Was experiencing visible bruising and discomfort. Felt the clinician was primarily focused on returning to normal activities rather than..

Called early in the morning and received a callback within a short timeframe, with an appointment offered shortly after. The service was prompt and efficient.

Requires improved training in supporting neurodivergent patients. I submit online forms to request sick note extensions, yet over the past two months I've been required to make phone calls..

I contacted the practice this afternoon to notify them of a change to my pharmacy arrangements, as I had been advised to do. The receptionist who took my call displayed a manner that I found to be..

I was disappointed when my previous practice closed and I was transferred to this surgery. While I have nothing against the staff, I find it extremely difficult to secure an appointment. The phone..

The facility is thoughtfully designed to accommodate a wide range of visitors. The service provided was excellent.

The practice does not appear to meet patient needs effectively, with appointment slots limited to brief morning sessions that are allocated solely on a first-come, first-served telephone basis. It..

I called the surgery at the designated time and after answering a couple of routine questions, I was able to see my doctor within an hour. The service was excellent.

I personally had no issues with the staff members I encountered. However, I did lose confidence in some of the clinicians I was seeing and found it challenging to secure appointments. I was..

I recently attended an appointment and experienced a significant delay of around half an hour before being seen. No explanation was offered for the wait. During the consultation, I found the..

I attempted to contact the surgery from early morning but was unable to reach anyone. After waiting on hold for an extended period, I became frustrated and gave up trying to get through.

Securing an appointment can prove challenging, but once you manage to do so, the care provided has been of a high standard.

The practice appears to prioritize financial matters over patient care. They seem reluctant to prescribe necessary medications, even for those with limited means, and instead encourage patients to..

This practice seems to be struggling to meet patient needs. I simply want a brief appointment but keep being turned away. I follow the booking procedure, calling at the designated time and managing..

Hindering to patient care. Submitted an online consultation request to obtain vaccine boosters. Did not receive a response within the promised timeframe. When attempting to follow up on this, staff..