Cowes Medical Centre

Continual Bad Experiences - no support from Practice Manager

I have unfortunately had several negative experiences with a particular female GP at Cowes Medical Centre, and I feel it is important to express how unacceptable the standard of care has been. She has consistently shown a lack of compassion, unwillingness to listen, delayed repeat perscriptions and has no interest in understanding my concerns when I have sought support. These interactions have left me feeling dismissed rather than cared for. I am not someone who seeks medical attention unnecessarily; I only contact the surgery when it is genuinely required. Despite this, the GP’s manner has been abrupt, unprofessional and at times quite distressing. I even recevied a text message which was unnecessarily harsh and reinforced my view that she does not demonstrate the qualities expected of a GP. I raised these issues with the practice manager and requested to be moved to another doctor due to the ongoing problems. However, my request was blantly ignored and I remain allocated to the same GP. I have since spoken to other patients who have had similar experiences and who also feel she has a very poor reputation. Based on my interactions, I do not believe this GP is suited to a role that requires empathy, patience and effective communication. I am extremely disappointed with the lack of support and the failure to address my concerns.