RA

Richard A. 5 months ago • From Google

Rating

Bad

Continuity of care let down by inconsistent staff attitudes

It's disappointing to see the lack of continuity in care at this practice. While some team members are genuinely helpful and pleasant, others come across as unwelcoming and seem poorly suited to their roles. When attempting to book an appointment, patients often experience either dismissal or are scheduled for a callback with visiting clinicians. It would be beneficial if regulatory bodies and inspectors took note of the concerns raised in patient feedback rather than relying solely on satisfaction surveys. This doesn't reflect what modern general practice should be.

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