Blackthorn Health Centre

The appointment booking process is incredibly frustrating. Their reservation system is among the most convoluted I've encountered. Forcing everyone to crowd the reception area at 8am only generates..

Absolutely dreadful customer experience lately. Impossible to communicate with them, spent more than 60 minutes on hold, promised a callback that never materialized! I left a repeat prescription..

Sarah was absolutely fantastic, resolving all my concerns with genuine empathy and understanding.

After experiencing tonsillitis that led to tonsil stones, my doctor asked if I'd had a tonsillectomy - a question that seemed absurd, given my clearly intact tonsils. During another deeply..

Stopped by for my blood draw and was pleasantly surprised to be processed quickly, actually finishing ahead of my scheduled slot.

I'd like to highlight the exceptional care provided by the nursing staff, especially Loren, during my wound recovery process. She skillfully handled the removal of my stitches and closely tracked my..

The employees were welcoming and consistently provided excellent service during my visits.

Truly outstanding customer support, much appreciated

What was once a reliable service has now become incredibly frustrating. The practice appears to have a reception team designed to obstruct appointment booking, especially for walk-in patients. Their..

The worst surgery I have ever joined. Uncaring, extremely slow, and doctors who show little humanity. Rudest reception staff. Very difficult to get an appointment. Rarely see same doctor. There is..

I reached out at the eleventh hour regarding a prescription refill that was urgent due to my upcoming travel. I connected with Jo at the medical practice, who ensured my request was immediately..

Exceptional experience with an incredibly supportive group who consistently exceed expectations and deliver outstanding service.

Only medical center available for my needs - typically visit Hedge End. During peak traffic, travel time stretches to 35 minutes compared to the standard 15. Parking is accessible, but spaces are..

Undoubtedly one of the most frustrating healthcare experiences I've ever encountered. Not only is scheduling an appointment nearly impossible - even for a visibly sick infant - but some reception..

The doctors and nurses at this surgery are genuinely excellent — caring, professional, and always willing to help. Unfortunately, the reception team is a very different experience. I’ve repeatedly..

Absolutely fantastic from start to finish. The healthcare professional I encountered was incredibly warm and helpful, transforming my initial anxiety and concern into a sense of reassurance that my..

I am utterly frustrated with the subpar treatment my son has experienced at Blackthorn Health Centre. He has been attempting to secure a medical letter from the doctor for nearly three weeks, needed..

Isaw nurse Paula today! Iwas feeling anxious over having b.p. taken ! She gave me a lovely chat to relax me and in fact on the 3rd go ( by being kind and patient ) my reading was excellent !..

I have absolutely no complaints about the medical care I experienced. During our telephone consultation, the staff thoroughly explained my medication options and provided comprehensive guidance...

Arrived precisely as scheduled. The nursing staff demonstrated exceptional courtesy and warmth.