Ashby Turn Primary Care Partners

Not everyone has access to online services, and after contacting the practice about a family member who isn't online, I found the service to be disappointing compared to other practices I've..

The service provided was pleasant and conducted in a professional manner.

Submitted an online request and received a reference number confirming the submission went through; however, there was no response, acknowledgement, or follow-up of any kind. This was very..

Outstanding Experience The practice provided exceptional care and support throughout my visit. The team demonstrated professionalism and attentiveness, making the appointment straightforward and..

Would rate lower if possible. The service has been deeply disappointing. This morning, for instance, the lines opened at 8am to book same-day appointments. I have attempted to call many times and..

Deeply concerning experience. After relocating several months ago, we attended three appointments, each resulting in difficulties for my family members. The first visit resulted in a prescription..

I had reservations about the new online appointment system and expected it to be frustrating, but I was genuinely impressed by how well it functioned. The process was straightforward—I was able to..

I recently joined this practice and found the registration process to be simple and efficient. The reception staff were friendly, polite and provided excellent support. The transition of my..

The reception team's manner was extremely unkind. As a parent managing my child's additional needs, I contacted the practice seeking support during a particularly difficult time. I felt spoken to..

Would rate lower if possible. The front desk staff came across as unwelcoming and unhelpful, and getting through by telephone proved difficult. I am planning to register with a different practice.

I had my bloods taken for the first time today at this practice and the nursing staff were both incredibly comforting and calm when I felt unwell during the appointment. I never felt rushed or like..

I have had a deeply frustrating experience with this practice. My child required specialist nutrition support from an early age and I have repeatedly experienced shortages of the prescribed product..

The receptionist was unhelpful and dismissive when my mother visited in person to book an appointment, as she had been unable to reach the practice by telephone. She had been referred by the..

I have been a patient at this practice for many decades and have noticed a significant decline over time. The practice has deteriorated considerably. Obtaining an appointment has become increasingly..

Certain members of the reception staff could improve their interpersonal skills and approach when dealing with patients. There have been instances where phone calls have ended abruptly, which..

I have several ongoing health conditions that require regular medical support, so I frequently attend my GP practice for care. I have consistently found the doctors at this practice to be of a high..

I attended this practice for an out-of-hours appointment and felt that my health concerns were not properly addressed. I believed the clinical assessment was inaccurate, as I was subsequently seen..

I recently used the online appointment booking system. While this approach may not suit everyone, I was pleasantly surprised to receive a response within just a few minutes of submitting my request,..

The reception staff often make you feel like a burden when attempting to schedule an appointment. On one occasion, booking was suggested to be inappropriate with redirection to emergency services,..

The new system represents a significant improvement compared to the previous lengthy phone-based booking process. After submitting an appointment request, I received a prompt callback from a very..