Clarkson Surgery
PL
Paradise L. 4 years ago • From Google
Excellent
Excellent practice with welcoming staff who are always keen to assist. The convenience of a pharmacy located directly across from the practice is certainly an added benefit. The team has managed the challenges and pressures of recent global health circumstances admirably and continues to work towards restoring normal operations by reopening the pharmacy to walk-in patients whilst maintaining appropriate health protocols and requesting that all visitors observe safety measures, which the staff also follow. Some patients express frustration and criticism of the staff and practice, but given the unprecedented circumstances we have all faced, a single negative encounter should not overshadow the considerable efforts being made to support patient health and wellbeing. Those who complain about the appointment booking system may find it inconvenient and understandably irritating, but the decision to implement same-day triage appointments—whether conducted in person or remotely—was made at management level rather than by reception staff. While this approach can certainly feel frustrating, it is unfair to direct frustration towards those at the front desk who are simply following directives from senior leadership. Reception staff are not responsible for these decisions, yet they often bear the brunt of patient dissatisfaction. They deserve to be treated with courtesy and respect, as they come to work with the intention of helping patients, not to be subjected to rudeness. Everyone should acknowledge the professionalism and dedication they demonstrate. We remain very satisfied as patients at this practice.
Sue P.