Swarland Avenue Surgery

The reception team displayed a dismissive attitude when I called early in the morning to request an appointment. Rather than listening to my concerns, I was given limited options and told that..

The online appointment booking system is extremely frustrating, with waiting times of at least a month, and you still need to call first thing in the morning to check for any available slots. The..

I stood up for the person who has written the latest complaint, in 2024 and 2025 - the response was a retaliatory warning letter sent to me. Then removal. Unnerved me. But the perpretator you..

The practice consistently provides excellent care regardless of which clinician I visit.

I would give this practice a very low rating if possible. Finding appointment slots is extremely difficult, with availability either months away or seemingly non-existent. The practice does not..

I have been attending this practice for over a decade, and today's experience left me feeling profoundly undervalued, overlooked, and treated as though I were an imposition. This represents a..

I was extremely disappointed with my experience at this surgery. The mental health support available was very limited, and I felt dismissed during my consultation. This occurred over two years ago..

was under the care of a female Doctor there. I am female - this is mentioned for a reason. Let's not be too 'specific' but suffice to say her behaviour/actions in person + in other evidenced ways..

I had a very negative experience when attempting to schedule an appointment over the phone. After receiving several letters from the NHS encouraging me to book a consultation, I decided to call the..

A piece of advice for a female GP there - Patients are not 'agendas' to plough through. Patients don't like 'pushy' Doctors. Patients are not to be dismissed. Patients have feelings, rights,..

I recently registered with this practice and have found the team to be consistently helpful whenever I've made contact. During a recent call, one member of staff was particularly friendly and made a..

As If breaching anothers data wasnt enough and using historical data in such a way to make amends for negligent prescribing and repeated attempts to over medicalise physical health issues, numerous..

Poor experience with the reception staff and difficulty obtaining a required document following a period of ill health. When requesting the paperwork, I was told an appointment would be necessary to..

Throughout my time as a patient at this practice, I have consistently had a positive experience. The team members have always been friendly and welcoming, and I have found it straightforward to book..

What a wonderful experience. I rang today with a question I anticipated would require considerable time to resolve, but the reception staff member was fantastic and managed to address everything for..

This practice is among the finest, with all staff members being excellent, friendly and helpful, from those at reception and on the telephone through to all clinical personnel. I really couldn't..

This practice is wonderful. The team at reception, the clinical staff and the support they offer is really amazing. The team are very courteous and do their best to accommodate appointment requests...

A wonderful medical practice with genuinely caring healthcare professionals.

Outstanding medical practice that provides prompt appointments and delivers comprehensive, high-quality care throughout.

I altered my view of this practice. The service fell short of expectations, with limitations in ordering diagnostic imaging and making referrals. Additionally, the manner in which I was treated left..