The Loughton Surgery

I experienced a lengthy wait of over two hours when calling to obtain my test results, only to be informed that they had not yet been reviewed by the clinical team despite being expected to be..

This is the best surgery I have ever experienced. From the reception team to the clinical staff, I am always heard and respected, and I can get an appointment when I need one. I feel fortunate to be..

This practice is excellent. My concerns are always treated with genuine consideration and the team members are consistently supportive.

I have been disappointed with my experience at the surgery overall. There are multiple concerns I could raise. The primary worry for me is the standard of care provided. When I contacted the..

Excellent experience overall - same day appointments are typically available, phone lines are responsive, and the team members are accommodating with clear communication. Recently encountered a..

When booking appointments for my children, I have found the reception team to be very accommodating, and the clinical staff have been comprehensive and encouraging in their approach.

I rarely submit reviews, but I felt compelled to share my experience from today when I attempted to arrange a telephone consultation. I was quite let down by the manner in which I was treated by the..

I cannot speak highly enough of this surgery. When the practice leadership made the decision to limit patient numbers to a manageable level, they demonstrated a genuine commitment to that approach,..

A great help as always. Thank you to the healthcare team.

I need to update my review once more. Returning to 1 star. The reception team interactions have been problematic. I felt unheard during calls and experienced abrupt disconnections. My partner..

I felt deeply disappointed by how the surgery was organised and the systems that were in place for delivering care. I had an appointment scheduled for an injection procedure on my heel. No clear..

It's disappointing that an online appointment booking system or mobile application isn't available at this practice in the current year.

Called the surgery at 8am and received a callback within fifteen minutes, which was an excellent service compared to waiting in a queue. A face-to-face appointment was made available at 9.40. The..

Excellent medical practice. The team members are exceptionally welcoming and responsive, and the premises are consistently maintained to a high standard. It's an efficiently managed facility that..

This has been the finest GP practice I have attended. The clinicians demonstrate genuine compassion and take time to hear what patients have to say. The front desk team are welcoming, organised and..

Excellent premises and team members

I was able to secure an appointment promptly. The clinician listened carefully to my concerns and provided clear, easy-to-understand explanations throughout the consultation. They demonstrated..

I attended an appointment for a vitamin B12 injection following my annual blood tests. I had been expecting to receive one injection weekly for five weeks, but was advised during my appointment to..

It appears that advance appointment booking for routine matters is no longer available at this practice. On my last two attempts to schedule an appointment, I was informed that doctors only offer..

I have been consistently impressed by every interaction I have had with members of your team, including receptionists and clinicians. Your reception team are pleasant, friendly and helpful and I..