St. Albans Medical Group

Attended the surgery this afternoon and the receptionist was absolutely wonderful, displaying excellent customer service with all the patients who came through.

The appointment booking system at this practice is extremely frustrating. Access to consultations appears limited unless you're willing to use online triage, book through their website, or call..

The medical professionals at this practice were unhelpful and dismissive when assistance was needed. The reception staff were also not particularly competent. I would consider switching to another..

One member of the medical team demonstrated behaviour that I found disappointing and unhelpful during my interaction. I felt the approach taken was not conducive to a positive patient experience,..

I have had a very poor experience and have been waiting for a callback for an extended period without success, which has prompted me to consider switching to a different practice.

The appointment system could use some improvement, but aside from that everything is excellent. The team is good and everyone is very helpful. The GP I saw was exceptionally helpful and provided..

Is it acceptable to express frustration here? I have been attempting to schedule an appointment for approximately two weeks without success. Each time I contact the practice, I am informed that all..

5 * rating for the receptionist today! Thank you for listening and passing on my concerns to the clinical team, which resulted in my husband receiving a welcome telephone call 🙂

I would not recommend this practice. When I called early in the morning to try to secure an appointment for my child, it took a considerable time to reach someone. I was informed that no routine..

The practice frequently opens later than scheduled and patients often experience lengthy waits before being seen. However, there appears to be strict enforcement of appointment times, with little..

Cannot fault this practice - everyone is so friendly and helpful. Sad to be leaving the area and this practice behind.

The appointment system at this practice is extremely poor, however the nursing staff are excellent and provide good care.

The practice provides comprehensive care and the team members are genuinely welcoming. I have been a patient there for many years since childhood.

I'm a care home manager and had an urgent situation at work, so I wasn't able to take the call. I was instructed to reschedule, which means I'll need to attempt to get through again the following..

Excellent medical professionals

I have had no issues with this GP practice. Getting through to book an appointment can be frustrating, though this appears to be a common challenge across most surgeries nowadays. I have been a..

Struggled to secure appointment slots and experienced lengthy delays for callback responses. Found telephone assessments inadequate for my needs. Overall dissatisfied with the service and would not..

I've been dealing with a health issue for roughly five weeks and have attended several face-to-face consultations with a clinician who demonstrated genuine compassion and attentiveness throughout...

My family and I are completely satisfied with the doctors and other staff members.

The reception experience has been disappointing, with staff appearing to make clinical judgements beyond their role and providing unhelpful responses. Accessing appointments seems difficult unless..