South Hylton Medical Centre

I would give the lowest possible rating if the system allowed it, and would recommend avoiding this practice. The availability of appointments is extremely limited, and the booking system is highly..

Would not suggest using this practice. The team displayed an unwelcoming demeanor and the appointment system proved frustrating, with calls made at opening time often resulting in being asked to..

This surgery has declined since a particular doctor's departure and the reception team could benefit from bringing back certain staff members.

I would rate this experience extremely poorly. My child has been unwell for several days. They woke in the early morning in severe distress with abdominal pain. I attended the practice at opening..

I called and was second in the queue. I observed two staff members entering the surgery at 7:50am. I then watched the shutters being opened while I was still waiting on the line at 8:02am. When..

It's surprising to see how many negative ratings this practice has received, as I've never experienced any issues during my frequent visits. The reception team has consistently been welcoming, and..

I have attempted to contact the surgery multiple times this morning and experienced several disconnections during my calls. The reception staff did not appear particularly helpful, and I felt the..

If I could give this place 0 stars I would. First of all, some clinicians are actually rude. One particular clinician has been seen over these last couple months for help towards a diagnosis, due to..

Getting through to the surgery by phone is extremely frustrating. Even when calling at the start of the day, there can be lengthy delays before anyone picks up, sometimes taking 15-20 minutes. It..

The practice frequently has restricted availability for appointments, including those with nursing staff. There is room for improvement in how scheduling is managed.

Extremely frustrating experience with appointment availability. The booking system is very difficult to navigate, and even when encouraged to schedule a visit, securing a slot proves nearly..

Would rate this service much lower if possible, as I found it deeply disappointing. The reception staff came across as unwelcoming and unhelpful. I have struggled to secure an appointment through..

The service here has been disappointing and unhelpful. There have been difficulties obtaining necessary repeat medications, with requests being refused despite the importance of continuity...

This practice was previously excellent, but has noticeably declined over the last year or so. The reception team appears to be a significant weakness for the organisation. Even when calling early in..

A disappointing experience. This does not reflect the NHS values being promoted. The practice should be focused on supporting patients who are unwell. Instead, the systems appear designed to make..

Absolutely useless, requested a supply of medication for my child's travel abroad. Took multiple attempts just to obtain it and they only provided a partial amount of what was needed. Totally..

I am very satisfied with the service provided. The reception staff are courteous and communicate clearly, and the clinical team members I have interacted with demonstrate considerable expertise and..

Absolutely disappointing, there seems little point in the practice being open when appointments are virtually impossible to obtain. No wonder the NHS is under such strain.

I'm pleased to have finally moved to a different practice. I've always found the reception team and nursing staff to be helpful and professional, however I had a very negative experience with one..

This practice has declined since the pandemic. It is very difficult to reach them by phone, and even when arriving early in the morning, there are no available appointments. Staff suggest calling..