Prospect Medical Centre

A healthcare professional at this practice made a decision about my suitability for a procedure that I felt was based on personal judgment rather than clinical assessment. Despite being in my..

Prospect Medical Group is a very good GP surgery. Thank you to all the doctors, nurses and staff members, they are all very helpful and caring. I appreciate their kindness and support.

Recent visits have been quite disappointing experiences.

It has been difficult to obtain an appointment at this practice.

I believe the team at this practice demonstrates genuine dedication to patient care. They clearly operate under significant pressure, which reflects broader systemic challenges beyond the practice..

I attempted to call several times in the morning but was disconnected each time. Despite being in considerable discomfort, I made the effort to visit in person to request an appointment. However, I..

Extremely disappointing experience with the service provided. The centre begins operations at 8:30am, and from that point onwards calls are placed in a queue. By the time my call is answered, there..

The reception staff member was unhelpful and spoke in an abrupt manner during my visit. Their tone came across as harsh and dismissive. I would appreciate it if management could review the customer..

I have been a patient at this practice for over 60 years, and I have never experienced it in such poor condition. I am finding it extremely difficult to secure an appointment. I attempted to book..

I wish I could give zero stars. If these individuals gave me a clean bill of health I'd be concerned about what that assessment means for my wellbeing. During my mother's final period of care, there..

I had a very negative experience at this practice in the north east. I expected to receive proper medical care when attending, but instead found myself removed from the patient register.

The clinician I saw was excellent, demonstrating genuine care and compassion throughout my visit.

I have always found the clinician at this practice to be highly professional, approachable, and supportive. They take the time to listen carefully to my family member's concerns and explain..

This practice does not meet my expectations, though I was required to provide a rating to submit this review. I would recommend considering alternatives to this surgery. The reception team's..

The telephone lines are frequently unanswered when attempting to call. Staff interactions are often perceived as discourteous. Visiting when unwell only to experience poor treatment is frustrating...

I question whether the staff at this practice are genuinely committed to patient wellbeing.

Called the practice to speak with a doctor because I was concerned about my daughter and was told that it would have been better if I had rung at 8.30 in the morning since they close in half an..

The reception team at this practice does not meet the standard of service I would expect. I believe this matter warrants escalation to the appropriate regulatory body.

The practice frequently fails to provide available appointments despite requesting that patients contact them to book. When calls are eventually answered, they claim slots are no longer available...

Some of the reception staff can be unhelpful and lack courtesy when dealing with patients.