Knoll Medical Practice
one year ago MN
Marvelous N. one year ago • From Google
Bad
I found the service to be quite disappointing. It was notably different from my experience at my previous practice in Greenhithe. I made multiple attempts to book an appointment to address a health concern that had persisted for over six weeks without success. I was advised to repeatedly check the online booking system each morning. When they eventually became available to discuss my situation, they requested that I submit a photograph of the affected area. I found this approach rather unusual. Following their review of the image, they suggested I visit a pharmacy to obtain medication that was recommended by the pharmacist, which I subsequently did. However, my symptoms continued, and I made further contact with the practice. I was then informed that a clinician would be in touch with me. Despite this assurance, I did not receive the promised call. I felt this practice did not meet my expectations. It seemed to me that appointments were more readily available for those with more serious conditions, suggesting that less urgent matters were deprioritised. I would recommend considering alternative options if possible. Seeking care elsewhere would likely reduce frustration with the booking process. I intend to explore other practices for my future healthcare needs.
Dear Patient, I’m very sorry to read about your experience with our services, and I understand your frustration. It's clear we haven't met your expectations, and for that, I sincerely apologise. Please understand that due to patient confidentiality, it's difficult for me to address specific concerns or details about individual cases in a public forum like this. Our priority is always to protect patient information. We recognise the immense pressure currently facing primary care services across the country. This includes the challenging issue of workload being re-allocated to GP practices from secondary care and urgent care colleagues, which isn't always appropriate and can unfortunately impact our ability to provide the swift access and care we all strive for. We are constantly working to manage these pressures and improve our services. If you would like to discuss your concerns in more detail, please contact me directly at [email protected]. We value your feedback and would appreciate the opportunity to understand your experience further. Yours Sincerely, Callum McQue Practice Manager
Helen f.