Holderness Health - St Nicholas' Surgery

I recently registered my newborn at this practice and subsequently received notification that registration had been completed despite my residence being considerably further away than the practice's..

Getting through to reception can take considerable time, sometimes consuming most of the day. I've attempted to use the online booking system without success. I'm currently requiring ongoing..

A family member has been receiving correspondence requesting attendance for a routine health review. He is also experiencing significant discomfort in his legs. Despite attempting to secure an..

I got in touch with the practice and requested a letter from a clinician, which was provided promptly within two days without any complications. Excellent service, very satisfied with the experience.

Outstanding practice with a highly helpful team, where staff members go the extra mile to assist. The receptionist team are particularly accommodating. The updated digital platform functions..

The practice declined to schedule an appointment to discuss a mental health concern that was challenging to convey over the telephone. The experience left me feeling that my needs were not taken..

Experiencing significant difficulty when attempting to contact the practice by telephone, with extended waiting times in the queue system. This situation requires urgent attention and falls well..

I have been a patient at this practice for just over a year and have found nothing to criticise about the staff. My ongoing health concerns are being managed effectively and kept under regular..

It takes an extremely long time to get through by telephone. The wait to reach someone is frustratingly lengthy, and it would be quicker to visit in person than to wait for a call to be answered.

I have been waiting on hold for an extended period. The online system directed us to attend an emergency department, which we visited recently and received good care there, but we were advised we..

I find it frustrating that I need to have a telephone consultation with a clinician before being able to arrange an in-person appointment.

The reception team demonstrated excellent efficiency, as did the medical practitioners and nursing staff, along with other members of the healthcare team.

The phlebotomist who took my blood was extremely skilled and I experienced no discomfort whatsoever. This staff member was very friendly and easy to talk to. I'm very grateful for their professional..

I was disappointed with the care received. My partner was dealing with a serious condition involving fluid retention and swelling. Despite repeatedly raising concerns with the healthcare provider..

This practice has been extremely disappointing. It feels like you need to be in a critical condition to receive any meaningful help, and even then you're simply directed to the emergency department..

Absolutely awful service. Hour long phone queues yet the phones remain silent in the surgery. Only remote appointments available as clinicians appear unwilling to see patients in person. Poor..

I rarely leave reviews but felt compelled to share this experience. I have been in this area for the past 4 years and have struggled with significant pain for 2 and a half years, which has..

We recently relocated to the area and my husband required his regular medication. Although I was told there would be no issues, we experienced a significant delay of six weeks without receiving his..

I felt passed around between different departments when I was expecting follow-up care to be completed. The healthcare professional I consulted previously had indicated they would handle this matter..

Multiple instances of what felt like careless errors combined with dismissive behaviour and reluctance to make necessary referrals. When raising concerns about cognitive difficulties and requesting..