Wellspring Medical Practice

One clinician at this surgery is fantastic, and I've primarily had dealings with them and another female clinician since joining the practice. My child had a persistent cough and cold lasting..

Called to arrange an appointment for my child, making clear that I should be contacted with the details rather than the other parent due to our family circumstances. Despite this instruction, the..

The staff here are wonderfully approachable and friendly. Since registering with this practice recently, I have been genuinely impressed by the excellent standard of customer service provided. I..

The reception staff were unhelpful and lacked courtesy. They provided inaccurate information and then shifted responsibility rather than taking accountability. I have decided to seek care elsewhere...

I usually see a regular nurse who is excellent at what she does. On this occasion, I was seen by a younger member of staff who seemed to lack enthusiasm and appeared keen to rush through the..

The practice took an extended break during midday hours, which seems inconsistent with concerns about the NHS being stretched thin.

I have been a patient at this practice for many years and have rarely needed to visit. However, on recent occasions when I have required an appointment, I have experienced lengthy waiting times and..

Update: Avoid calling shortly before the extended midday break period. The incoming call queue tends to be discontinued so staff can take their lunch, resulting in wasted effort on your part. The..

I am extremely grateful for the outstanding support and guidance I have received from everyone at the practice recently. The entire team, including reception staff, clinical nurses, and clinicians,..

My partner and their family member have been registered at this practice for three years, but they have decided to switch to a different surgery. Whenever they have attempted to book an appointment,..

Disappointing experience overall. When face to face appointments are available, there seems to be a tendency to attribute most issues to common viral causes. This has frequently led us to seek care..

I'm delighted to have joined this practice. The reception team are wonderful and, despite managing a heavy workload, they consistently make time for patients. The nursing staff are excellent and..

I have found it challenging to receive satisfactory care at this practice, as I frequently need to follow up on test results and subsequent treatment recommendations. The reception staff can come..

Always able to secure an appointment and receive excellent guidance. Much appreciated!!!

I'm grateful to the entire team for their consistent helpfulness and the valuable assistance, guidance, and support they provided throughout my experience.

This practice has consistently provided outstanding care for my family. When I recently experienced a finger infection, I submitted an online consultation and received a prompt response in just over..

I decided to leave this practice after approximately six years as a patient. Throughout my time there, I found many of the reception staff to be unwelcoming and unhelpful. My main concern was how..

I attended my appointment at the practice.

Visited the pharmacy, though the prescription came from my GP practice. Both the pharmacy and GP surgery were excellent and provided helpful support.

Excellent team members, availability for urgent bookings and helpful reassurance throughout the visit.