Heath Hayes Health Centre

Extremely disappointing experience with contacting the practice. Attempting to reach them by telephone results in exceptionally long wait times, even when the automated system indicates you are..

I have been attempting to contact the practice repeatedly over several days without success. Following the standard queuing process, I eventually reached the front of the queue after a considerable..

My husband has attempted on consecutive days to secure an appointment with a clinician by calling at opening time. Each time he manages to get through, the available slots have already been filled...

I was asked to bring my own dressing to an appointment for a wound care procedure. I have found it very difficult to reach the practice by telephone regardless of when I try to call. The..

When you can get to see a clinician they are good. Getting an appointment is appalling. Was 100% better under the previous management.

Submitted a prescription request on Monday and attempted to collect it on Wednesday, but it was not available. After visiting the surgery to follow up, staff indicated it would be sent with priority..

The receptionist's manner was unwelcoming. When I called the practice, I was informed I was sixth in the queue. I chose to visit in person instead, but noticed the phones were ringing while staff..

The reception team's manner was unhelpful. During one visit, I was told I was within the practice area and given forms to complete. When I contacted the practice again, a different staff member..

I would give fewer stars if possible, as this practice has been disappointing. Obtaining an appointment is consistently difficult, and when one becomes available it is often several days away,..

Not worth the effort attempting to contact them by phone as appointment availability is extremely limited and waiting times are very lengthy.

I felt let down by the service I received. My daughter needed to discuss a health concern with a clinician. I was advised that a call would come through within a three-hour window, though no exact..

I submitted a triage form regarding a minor health concern and received an appointment within seven days. On occasions when I required prompt attention, the practice was able to accommodate me for..

The reception team were exceptionally helpful when I encountered confusion with information displayed on the system. Their compassionate approach provided reassurance and improved my experience. A..

Not a productive experience. Constantly having to follow up on medication requests without feeling understood or supported.

We recently relocated to the area and the practice has handled our registration and prescription arrangements very well. The administrative team have been consistently supportive and efficient...

This medical practice has become quite disappointing. Attempting to schedule an appointment is frustrating, as availability is consistently several weeks out, and initial consultations are conducted..

I'm reluctant to leave such a low rating, but I feel compelled to share my experience. My partner was recently discharged from hospital following a significant procedure and required follow-up care...

Disappointed to rate it 1 star It is extremely difficult to obtain an appointment with a clinician. The reception staff come across as unfriendly and intrusive, asking for extensive personal..

It has been quite challenging to secure appointments through either phone or in-person consultations. Earlier in the year, we found ourselves having to book an online appointment with a clinician we..

If I could give zero I would. My relative has been receiving care at this practice. Not only did it take a considerable amount of time for a serious condition to be identified, but now they are..