Morpeth Surgery Wellway

Medication reviews appear to be infrequent, and contacting the practice requires significant patience as phone wait times are lengthy. In-person visits are not available for these matters, and the..

The practice appears stretched with limited appointment availability, technical issues affecting online booking systems, and ongoing medication management concerns. It's difficult to understand how..

Unable to reach the practice by telephone. Found this to be extremely frustrating.

The practice was consistently supportive in addressing my various health concerns. However, I experienced some difficulties with managing my prescriptions initially, though these were resolved after..

The service provided has been disappointing since the recent changes. The practice no longer offers telephone consultations, instead requiring an initial online application and questionnaire to be..

Sadly Wellway was an amazing and helpful group with good practitioners UNTIL the takeover by another medical group. Sadly, it feels like those focused on business operations rather than patient care..

The practice is difficult to reach by telephone. When contacting 111 for assistance, appointments are arranged for callback consultations, however these callbacks either do not materialise or the..

Initial consultation resulted in a missed diagnosis, followed by an incorrect diagnosis that caused concern. A subsequent appointment with another clinician proved unhelpful, with a dismissive and..

I have never experienced such discomfort during a visit to a medical practice. I was on the verge of leaving due to the way I was treated by the healthcare professional, which was entirely unlike..

Why does it take such a considerable amount of time to reach someone when trying to contact the surgery?

Unable to reach the practice by telephone, and the online booking system is currently showing as full capacity - unclear what the situation is. Initial contact attempt made early this morning, with..

Always receives excellent guidance and demonstrates strong clinical expertise.

I have been attending this practice for several years and have been very satisfied with the standard of care I have experienced.

There has been a noticeable improvement in how quickly the surgery answers telephone calls for booking appointments, however the new online booking system does not show available appointment slots,..

This has been by far the most disappointing medical practice I have experienced. Obtaining an appointment through phone contact proves extremely difficult, with extended waiting times on hold. This..

Disappointing experience. The clinician was approximately half an hour behind schedule when calling me in for an appointment I had requested and waited three weeks to receive. I was informed..

In the past, telephone access was challenging, with visiting the surgery in person being the most reliable method of communication. The online booking system did not initially appear in the..

I have submitted a complaint to the CQC regarding this practice, as I observed what appeared to be patient information that was visible on a desk during my recent visit. When I attempted to raise..

Extended waiting periods when calling the practice. The majority of reception staff were notably unhelpful and discourteous compared to other services I've used. The clinical team were pleasant,..

This has been the most disappointing NHS experience I have encountered. I have struggled to reach the reception team by phone, and there have been difficulties obtaining necessary prescriptions..