LL

Laura L. one year ago • From Google

Rating

Bad

couldn't get my military records after two years

I'm posting this as a cautionary note for service members considering this GP practice. They proved entirely ineffective at retrieving my veteran medical records, even after I provided clear guidance and repeatedly followed up over many months. They actually disputed my instructions regarding the procedure, despite having a document that explicitly detailed the correct request method. It took 2 years of persistence before they finally submitted the records request, and then those documents languished in a backlog for several months waiting to be digitised. I've since relocated and switched to a different GP, so I'm uncertain whether they ever actually finished the task. In my experience, the administrative team was fragmented and poorly coordinated throughout my attempts to get answers, with staff members seemingly unaware of actions their colleagues had already taken.

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