Sudbury & Alperton Medical Centre

I would rate this practice extremely poorly. The reception team's approach has been consistently problematic. I noticed concerns from my initial registration, when the online system was unavailable..

Obtaining an appointment at this practice is quite challenging, as availability slots appear to be consistently limited. I would not recommend this service based on this experience.

It takes a considerable amount of time to secure an appointment.

I feel that I am being treated unfairly during my visits. I consistently arrive early for my appointments, yet I notice that other patients who arrive after me are seen before me, even when the..

Very good service from the reception team who helped us with our registration and also provided us with an appointment promptly. Thank you very much. We appreciate the quick and efficient service.

This practice has been a disappointing experience. The staff members were unhelpful and discourteous throughout my interactions. I spent a considerable amount of time on hold initially, only to have..

The first star reflects my experience with the clinical staff, while the second acknowledges difficulties with reception services, who sometimes struggle to provide clear answers. I have considered..

The level of care provided fell short of expectations during a recent incident. A family member experienced a fall in close proximity to the surgery while we were travelling nearby. As she was also..

The reception staff appeared unmotivated in their roles. I felt they were not forthcoming with accurate information during my interactions with them. I registered as a temporary patient..

I have been a patient at this surgery for approximately a decade and now feel able to share my experience. Some of the clinical staff have been exceptionally pleasant and helpful. However, I have..

This practice has been extremely disappointing. I called at opening time and was put on hold, only to be disconnected when I finally reached the front of the queue. It's unclear how patients are..

I have been attending the Watford Road branch for more than a year and have consistently found the service provided by this surgery to be excellent. The initial registration process was..

Simply disappointing. Among the poorest experiences I've had. Multiple aspects of this practice fell short of expectations and I remain surprised by its continued operation. I departed quite some..

Excellent handling of urgent situations with prompt attention to timing and scheduling.

It is difficult to obtain an appointment at this practice. Additionally, the clinical staff do not appear to demonstrate much engagement with patients. The reception team, however, are pleasant and..

I'm unsure why obtaining an appointment at this practice is so difficult. The service appears to be consistently at capacity and overbooked, yet it seems the NHS has not implemented solutions to..

The service has improved significantly from how it used to be. The team demonstrates a notably friendly and welcoming approach to their work. The positive changes are much appreciated. Thank you to..

There were organisational issues and confusion experienced at the reception area. The building had an unpleasant odour throughout. The cleanliness and maintenance standards of the facility appeared..

I would like to offer positive feedback regarding two members of the reception team at the practice. They are consistently welcoming, friendly, accommodating, and professional in their interactions,..

A disappointing experience overall. One member of the reception team stood out as genuinely helpful and considerate, while the rest of the staff seemed disorganised and appeared disengaged with..