Westwood Clinic

I appreciate the care and support you provided throughout my medical treatment and the way your entire team assisted me, from clinical staff to administrative personnel. You are all wonderful.

I woke early at 7.45am to call at 8 and continued attempting to reach the practice. The line was consistently busy with no answer. I'm not sure what happened to the previous queue system, as I found..

I was kept waiting on hold for an extended period only to be informed that there were no available appointments. The staff member I spoke with came across as dismissive and curt.

The telephone service closes at 4pm. If you wish to book an appointment, you should expect to wait approximately 15 to 20 minutes in the queue. There are concerns about privacy during consultations,..

My young family member, who was only a few weeks old, developed a significant eye infection. I contacted the practice and spoke with a helpful receptionist, who arranged for images to be submitted..

I have a feeling the same reception team members work at this surgery based on the consistently pleasant service that patients appear to receive.

The receptionist demonstrated a particularly unfriendly and confrontational manner. The attitude displayed was quite disappointing. It seems problematic that no appointments appear to be available..

The clinical staff at this practice came across as quite dismissive, and the reception team seemed unwelcoming and unhelpful. I have experienced instances where my concerns were not properly..

The receptionist was very helpful and I managed to get an appointment within an hour. A clinician contacted me shortly after that and my medications were delivered to my door quickly. Thank you to..

I've been attempting to reach the practice throughout the day without success. The telephone system lacks any hold music, instead featuring a repetitive voice message that becomes increasingly..

I think most of the staff members are nice there. Two of them sadly I don't know their names, both with blonde hair, one is slimmer, and both handle the phone duties. I needed urgent guidance..

The clinician did not appear to listen to my concerns. I came in regarding knee pain stemming from an injury several years ago, but was referred for a DVT assessment instead. Based on my medical..

I would advise caution when booking an appointment at this clinic. There is a female doctor working here whose name starts with R. In my experience, I found her manner to be dismissive and felt that..

The receptionist's service was disappointing. However, the clinician I eventually spoke with was pleasant and helpful. I was puzzled by the request to collect an appointment letter in person from..

I no longer reside or work in the area and have unfortunately moved my registration to a nearby practice due to accessibility considerations. Having been a patient for two decades, I consistently..

The healthcare professional did not identify what was wrong with my child during two separate visits. On both occasions, I subsequently took my son to hospital where a throat infection was..

I am planning to lodge a formal complaint with NHS England. I experienced severe throat discomfort lasting several days following a viral illness, and over-the-counter pain relief proved..

My family and I have consistently had positive experiences at this practice. While they operate within NHS limitations, I have always received my medications promptly. The clinical and..

The service was disappointing and I felt that my concerns were not adequately addressed. I was not satisfied with the care provided and do not plan to return.

I had a disappointing experience recently when I was expecting a telephone consultation. Despite being told that contact would be made, I did not receive the call I was waiting for.