YD

Yulian D. 2 years ago • From Google

Rating

Bad

Couldn't get through after repeated calling attempts

I made numerous attempts to reach the practice within a single hour before finally getting through to a recorded message indicating I was twentieth in the queue. The next update informed me that all available appointments had been allocated. I was unable to secure an appointment with a doctor or nurse, and instead was offered an appointment with a healthcare assistant, which I found disappointing. I felt frustrated with the level of service and the staffing decisions made by the practice, and believe the quality of care fell short of acceptable standards.

Seaside Medical Centre

2 years ago

Thank you for your feedback, Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

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