Normanby Medical Centre

It's difficult to know where to begin. The service has been consistently disappointing. The reception staff come across as dismissive and unhelpful when trying to book an appointment. The clinical..

I genuinely have no complaints about this medical practice. I've never experienced any problems booking appointments, and all the staff members I've encountered have been extremely pleasant and..

The lift appears to be malfunctioning on a regular basis, which is frustrating.

I've been attending this practice since lockdown as the location suits me better. When I've had face to face appointments, the care has been excellent. However, booking appointments has been quite..

I attended this practice with my baby for a follow-up appointment regarding reflux, after she had been responding well to liquid medication. During the consultation, a second clinician entered the..

No issues whatsoever, the team were excellent and the appointment was completed efficiently in around 10 minutes with the procedure handled very well.

It appears that this practice may prefer to redirect patients elsewhere rather than manage their care directly, which places additional burden on emergency services that are already stretched thin.

Outstanding service throughout my time as a patient at this practice.

I seldom visit the practice, but I am deeply disappointed by the standard of care my family has experienced. The newer clinical staff member comes across as particularly abrupt and lacks..

Medical receptionists often receive considerable criticism, so I wanted to share positive feedback about a team member who works at the front desk. When I visited today feeling quite distressed, the..

It is difficult to secure an appointment at this practice. Attending accident and emergency appears to be a more reliable option for receiving prompt medical attention.

Attempting to secure an appointment proved challenging due to reception staff offering preliminary assessments. Following multiple visits seeking specific medication, my child developed a..

After experiencing disagreements with the management team, I was deeply concerned to discover someone from the practice standing outside the consultation room during my appointment with a clinician...

The clinician at this practice is most helpful and pleasant, listens carefully to concerns, understands the issues, and resolves matters efficiently. Excellent experience.

I really appreciate the receptionist I spoke with and the clinician who examined my child today. The communication was excellent, with the receptionist ensuring the clinical team were aware of my..

Positive experience with the team and their approach, though appointment reliability can be inconsistent at times. Overall, a satisfactory service.

The nursing staff were quite supportive, and the facility itself was well-maintained.

I'm really pleased to have switched to this practice. The reception team are genuinely supportive and attentive, and the clinical staff are excellent.

The automated call system requiring navigation through multiple options to book an appointment, only to be disconnected when the queue reaches capacity, feels counterproductive. This approach..

Disappointing experience with appointment availability. The booking system requires calling at 8 am, which feels like a gamble. On one occasion, after waiting 45 minutes, I was informed the practice..