Alma Medical Centre

The team members are welcoming and offer great guidance and support. That said, reaching the practice by telephone can be difficult as the lines tend to be congested during morning hours, which can..

I attempted to call to book an appointment, but after an extended period of trying, the line repeatedly disconnected with a busy signal. The reception service experience was disappointing.

Relocated to a new area from my previous location approximately a year ago. I was satisfied with my former medical centre, but this practice has proven to be exceptional. I would particularly like..

Still in the process of getting registered with the practice. The team have been quite pleasant when speaking over the telephone.

I attempted to reach the practice by telephone throughout the day but was unable to get through to anyone. This resulted in a frustrating experience with the service.

The telephone service provided by the practice was extremely disappointing.

Excellent family medical practice. The clinicians allocate sufficient time for consultations and demonstrate genuine attentiveness, addressing concerns effectively. The clinical support staff and..

I found the phone service to be extremely frustrating, with lengthy wait times to get through, which seemed disproportionate to how busy the surgery actually appeared during in-person visits. I felt..

I relocated to this practice approximately three years ago, and it has proven to be an excellent choice. The service provided is outstanding, and there is a genuine sense that the team values..

The quality of care at this practice has noticeably declined since the pandemic. Previously, the service offered flexible appointment options including walk-in sessions, telephone consultations, and..

Excellent practice, particularly because of the convenient option to attend appointments any morning starting from 8.30 and be seen by a clinician.

The medical professionals are pleasant when you're able to connect with them, however I've been attempting to reach someone for a week regarding a prescription without success. I eventually managed..

This is undoubtedly the finest practice I have ever attended. The reception team are wonderful and supportive, even during challenging circumstances. The clinical staff are excellent and I have..

I'm unable to understand why, shortly before closing time, the phone lines go unanswered and calls are left to ring out. It took me nearly an hour to finally get through, and the calls kept being..

The clinical staff are excellent and provide outstanding care. The morning walk-in service is particularly convenient and well-run. The nursing team are wonderful. One member of the reception team..

An excellent healthcare professional

I have attempted to contact the practice on numerous occasions. The phone lines are frequently engaged with no apparent queuing system in place. The online appointment booking system is not..

Contacting the practice by telephone proves to be extremely challenging, as the line is consistently engaged with no apparent queuing system in place. This ongoing difficulty is very frustrating and..

When I first became a patient, I found the practice to be caring. However, following a disagreement with my GP, I was subsequently removed from their patient list. I feel this was handled unfairly.

The location took a bit of getting used to as I'm unfamiliar with the area, but the team members are genuinely wonderful and the facility is immaculately maintained. The waiting room is generously..