Park Lane Practice

What a disappointing experience at this practice. I am still awaiting a callback and feel let down by the level of service provided. This has been among the poorest healthcare experiences I have had..

The advanced nursing practitioner demonstrated exceptional professionalism and support during my recent visit to the practice. They were extremely courteous and helpful throughout. The reception..

I have consistently received courteous and professional treatment from all members of staff at this practice, including administrative personnel, clinical nurses, and medical practitioners.

The reception staff are reasonably helpful, though their friendliness varies. What I find frustrating is the inconsistency with telephone appointments—there can be significant delays of 30 to 40..

I don't visit frequently, but the doctor I see has always provided excellent care. It's even better now that I'm able to book appointments online!

The telephone reception team are wonderfully friendly and accommodating. Call waiting times are minimal and it's genuinely lovely to speak with someone cheerful when you ring through. Absolutely..

I attended my local medical practice for a consultation. The experience was straightforward and the appointment was handled in a professional manner. The clinical staff were courteous and attentive..

When medical records were shared without my permission, I was very upset. I have instructed legal representatives to look into this matter. I had previously requested that my records not be disclosed.

Recently visited with my husband, and we were pleased to learn that his blood sugar control levels had improved significantly since starting treatment earlier in the year. During our appointment, we..

I am in the process of transitioning away from this practice, as I have found my experience to be unsatisfactory and unhelpful.

Relocated to the area for employment purposes. Located a nearby practice to register with. The receptionist who answered my call was quite discourteous. The interaction was disappointing.

Excellent care and very well supported throughout my visit.

The practice states they open at 8 but I have been unable to reach them by telephone despite multiple attempts, only receiving an engaged tone each time I have called.

The entire team at this practice is a wonderful asset to the Health Service and the NHS. Well done to everyone involved.

This is my general practice, situated conveniently near public transport links, making it easy to access. The premises are welcoming, with a good number of healthcare professionals on hand to..

I would give this practice six stars if I could, so five will have to suffice. Every aspect of this clinic and its team deserves top marks. Booking appointments was straightforward and hassle-free...

The service I received fell short of expectations and I found the staff unhelpful. I felt the clinical assessment did not address my concerns effectively, and my condition did not improve as a..

I was disappointed when I tried to book an appointment regarding a health concern. The earliest available slot was the following morning, and I was informed that subsequent appointments would..

The reception team's manner has come across as quite unwelcoming in my view, particularly towards those who are not from the local area. I have visited on multiple occasions and have found the..

I'm usually quite nervous about visiting medical appointments, but I recently saw a different clinician who was absolutely lovely. They spent plenty of time with me and showed genuine understanding..