Wilberforce Health Centre

I've encountered the stereotype that medical receptionists can be dismissive, but I found the interaction particularly lacking in warmth and empathy given the nature of their role supporting..

The facility itself is pleasant and the team members are courteous, however the visit did not result in any useful assistance and felt like a wasted trip.

One star is too much. I've attempted to reach the practice multiple times this morning to book an appointment, but the calls keep disconnecting. When I've tried contacting other departments, they've..

My partner spent two hours waiting on hold, made it nearly to the front of the queue, and then the call disconnected. This was really frustrating for her. I understand the practice faces challenges,..

I attended the walk-in centre regarding an ongoing digestive concern. Upon arrival, I was informed that I would not be seen and was asked to leave. I waited for some time while staff made comments..

I recently contacted my GP practice when I was unwell and attempted to book an appointment. However, the reception staff were unable to schedule me in and instead suggested I call back the following..

The practice's advertised opening hours appear to differ from when it actually closes. Upon arriving at 7, I was unable to be seen as the surgery had already shut for the day.

It's frustrating that the phone line goes unanswered so frequently. The staff interactions felt unwelcoming, and there appeared to be limited staffing levels. I'm still unclear about my medical..

I had a minor procedure here recently and it was an excellent experience. I've attended similar appointments at other practices in the past, but none have been as informative, compassionate, and..

I have to say after years of appointments and visits, I had the worst experience. One particular clinician was among the rudest and most disrespectful people I have encountered there. I was..

The service provided is of a high standard.

Excellent standard of care and highly professional team members.

I attended the walk-in center on the first floor with my young child who was experiencing significant abdominal discomfort related to digestive issues that had persisted for over a week. My child..

I found the appointment to be unsatisfactory. The clinician treated me dismissively and without respect. I was struggling significantly with my health concerns and requested a referral to a..

The reception team provided a warm and welcoming atmosphere, offering clear guidance regarding my appointment location. The imaging department staff demonstrated friendliness and helpfulness..

I find it odd that appointments can only be booked from 8am onwards. The purpose of being able to call the surgery by telephone should be to arrange an appointment at any time that suits the..

Attended an appointment this morning for a blood test. I had sustained an arm injury the previous week, and the clinical staff on duty carefully removed the existing dressing, applied appropriate..

The clinical team members and administrative staff demonstrated professionalism and compassion throughout their interactions.

I had a very negative experience when I was asked to leave the premises. I felt that the way I was treated was discriminatory and did not reflect fair or inclusive practices.

Extremely difficult to secure an appointment, regardless of whether it's for a young person. Called at 8.04am and was queued as position 25, opted for a callback option, but after more than 2 hours..