Bartholomew Medical Group

I am writing on behalf of my elderly father, for whom I arrange all medical appointments. When my father has attended consultations at the practice, the staff have consistently demonstrated..

I have been a patient at this practice for several years. Recently, my daughter received a call regarding a knee condition requiring surgical intervention. During this conversation, the healthcare..

This is the worst medical centre to deal with across the entire NHS. It's nearly impossible to secure an appointment regardless of whether you ring at the earliest opportunity, and if you opt for a..

I requested that my pharmacy be switched to a different location that is more convenient for me since I am unable to drive. I was told this had been arranged, so I contacted the new pharmacy to..

Upon arriving at the medical centre for my son's appointment, I was instructed to remain outside, which I understood given the circumstances at the time. However, when my young son required toilet..

I have found it quite difficult to obtain an appointment at this practice. I have been waiting for approximately three weeks to have a lump behind my knee assessed.

Absolutely dreadful experience. The receptionist appeared disengaged, focusing on the computer screen rather than acknowledging me directly, and came across as unwelcoming when I tried to discuss my..

The team here are pleasant and helpful.

Extremely difficult to secure a consultation slot.

Unable to obtain an appointment to discuss my child's seasonal allergy medication. I was informed that the treatment is not covered under the minor ailment scheme, contrary to what I had been told..

The telephone service has been extremely frustrating, with repeated unsuccessful attempts to get through. After spending a considerable amount of time waiting on a call, the interaction with the..

I waited a month to see someone about a swollen joint, and when I eventually got an appointment, I arrived fifteen minutes late due to travel difficulties from my location. I was turned away and not..

It's difficult to reach the practice by telephone, there are limited appointment availability, and the designated pharmacy keeps being changed.

The telephone booking system is frustrating to navigate, with busy lines making it difficult to get through, and lengthy waiting times once connected, only to be informed that no appointments are..

Getting through is an absolute nightmare, and once you do manage it, it feels like the reception team is actively working against you being able to book an appointment. For instance, I've submitted..

I attended an appointment and was informed that a prescription would be forwarded to my pharmacy. I was told it would be a liquid medication for my throat condition. Upon collection at the pharmacy,..

It was a frustrating experience visiting this surgery. After waiting considerably longer than my appointment time, there was no acknowledgement of the delay from the reception staff. I then..

I had a frustrating experience with the reception staff at one of the practice locations. After requiring surgery and needing to extend my fit note due to underestimating recovery time, I..

The receptionist at the practice is very helpful and maintains a fantastic attitude. There have never been any problems when dealing with reception staff.

The reception staff were exceptionally discourteous during my visit.