Sunnybank Medical Centre

My visit to this practice today was disappointing. I found the reception staff to be unwelcoming and unhelpful in addressing my needs. The appointment booking system appears inflexible and difficult..

I've recently been in contact with an advanced practitioner regarding blood pressure concerns. They demonstrated genuine understanding and invested time in carefully explaining the issue and the..

Poor experience with the service provided.

The medical professionals at this practice were not helpful.

I have had a very poor experience attempting to book an appointment. Despite making numerous calls at the earliest available time, I was unable to get through to the surgery.

Disappointing experience. Appointments are frequently cancelled shortly before they are scheduled, with various explanations provided. When cancellations occur, there appears to be limited urgency..

I have been attending this practice for over a decade. Throughout my time as a patient, I have consistently found the team to be welcoming and approachable. The clinicians I see regularly have..

Received an appointment reminder for the following day without having scheduled any appointment myself. I'm uncertain about the purpose of this reminder, haven't had any prior communication with the..

I have been attending this practice for more than a decade and a half. The reception team consistently demonstrates excellent service, displaying courtesy and a genuine willingness to assist..

I've genuinely had an excellent experience at this practice! They offer a remarkably wide range of services that you'd typically need to visit a hospital to access, including various diagnostic..

I recently attempted to contact the practice and experienced a lengthy wait time before being disconnected while in the queue. Unfortunately, this is not an isolated incident. The overall service..

The reception staff can be unwelcoming, and waiting times for phone consultations are extremely lengthy, often resulting in calls being disconnected before reaching anyone. However, there are..

My son made multiple attempts to contact the practice yesterday in order to schedule an appointment. The service experienced was disappointing.

I've been placed on hold on two separate occasions, with each wait lasting approximately 40 minutes, only to be disconnected just as I reached the front of the queue. This has been incredibly..

Excellent experience - I rang for an appointment in the morning and received a callback before 1pm. I was offered an appointment with the nursing team and managed to get seen the same day at..

I found the reception experience quite disappointing. Some staff members came across as curt and would cut me off mid-sentence rather than allowing me to fully explain my concerns, which made it..

This practice has significant shortcomings that have affected my experience. The reception team, while trained in their role, request extensive information about health concerns but lack the ability..

I have spent over two hours attempting to retrieve my medical records through various online platforms without being able to locate them. Despite considering myself fairly competent with internet..

I have nothing but positive feedback to share about this practice. I was initially hesitant about registering due to negative reviews I had encountered, but following recommendations from a local..

It is extremely challenging to reach the practice by telephone, as calls tend to go unanswered regardless of the time of day.