Orsett Surgery

I had a very negative experience at this practice. I was prescribed medication that caused me significant adverse effects, leaving me unable to walk properly. When I returned for further support, I..

Called the surgery this morning at 11:45 about my child's reaction following vaccinations. I was instructed to submit a photo and provided with an email address. By 2pm I received an email response..

I have not experienced any problems and found all members of the team to be good and excellent.

Had a very poor experience with the booking process. When attempting to arrange a same-day appointment in person at the reception desk, I was informed that face-to-face bookings were not available..

Why is the reception staff at this practice known to be so unwelcoming? I found the interaction quite unpleasant. The staff member was dismissive towards me this morning, as though I was somehow..

I would not recommend this practice based on my experience.

Attempted to contact the practice on multiple occasions today and experienced lengthy waiting times on each call. Found this frustrating, particularly when seeking medical assistance.

Excellent medical professionals and satisfactory care experience.

I have been struggling for a number of years at my GP practice. I experienced job loss due to mobility issues. I contacted the surgery and discussed my situation, explaining that I was unable to..

Wow, i have been with this surgery for one Dr and one Dr only. Todays phone calls and visit have 100% made my mind up that i am leaving this surgery after more than 25 years. The reception team are..

Called at the standard morning time to request an appointment as I felt I had a condition requiring prompt antibiotic treatment. As expected, there was a considerable queue. I was informed that an..

This practice has been extremely disappointing. The clinical staff approach appointments as though they are doing patients a favour. The reception team came across as unwelcoming and lacked..

The staff here are genuinely helpful and approachable, going out of their way to assist. When appointments aren't available, they make efforts to find alternative times or direct you to other..

The practice did not meet my expectations, and I found the staff interactions to be unhelpful.

I have been attending this practice for a considerable period and have concerns about my recent interactions with a member of the reception team. I found their manner to be rather abrupt and lacking..

I would rate this experience as poor. Reaching someone by telephone proved extremely difficult. When contact was eventually made, staff indicated that appointments were unavailable for an extended..

The standard of care at this surgery has declined significantly. Before the pandemic, it was straightforward to contact the practice with concerns or to arrange an appointment by calling at either..

Poor experience with wait times. I've been first in the queue for approximately half an hour starting from early morning, and it appears calls are not being answered promptly. It's frustrating to..

Had a problem with an elderly family member, called early in the morning and received an appointment the same day. The staff were welcoming and the premises were well-maintained. The clinician I saw..

I have been attending this surgery since childhood. My family, including my spouse and children, are now also registered here. Throughout my time as a patient, the practice has consistently..