Horton Bank Practice

I was quite surprised by some of the feedback shared here. I haven't experienced significant difficulties obtaining appointments, though I do make a point of calling first thing in the morning to..

The reception team demonstrated unhelpful attitudes and came across as dismissive during my interactions with them. Their manner was considerably more discourteous than I would have expected.

I seldom attend GP appointments, but after experiencing an issue that persisted for several weeks, I chose to submit an enquiry through the online consultation service on the practice website late..

Excellent service with prompt appointment scheduling. The clinician demonstrated professionalism throughout. I would highly recommend this surgery to others. The nursing staff were excellent when..

I am very dissatisfied with my experience at this practice. The front desk team were unhelpful and appeared unfamiliar with their responsibilities, often attributing errors to patients rather than..

I have been a patient at this practice for many years and have consistently had a positive experience. Whether attending appointments or requesting repeat medications, the staff have always handled..

In my view, the team members demonstrated unprofessional conduct, particularly the management staff member who would benefit from additional training in communication skills. I attended appointments..

Unable to obtain appointments consistently has been a frustrating experience throughout my time as a patient at this practice. When consultations do become available, the appointments feel rushed..

I spent most of the morning attempting to reach the practice by telephone without success. I then visited the surgery at 1.45pm and waited in the queue. When I reached the reception desk, I was..

Frequently, calls made in the morning to book an appointment do not connect successfully. When contact is established, the reception staff can come across as unwelcoming and dismissive. The clinical..

A very disappointing experience. My husband called at 8am as instructed to request a morning appointment but was informed none were available, with only an out-of-hours option at 9pm being offered...

This practice deserves to be closed down. Throughout my three months as a registered patient, I have been unable to secure an appointment on any occasion. The staff demonstrate a complete lack of..

I have been unable to reach the practice despite making numerous attempts to contact them over the course of two days. The difficulty in getting through has been extremely frustrating, and I would..

This practice is very difficult to access, with challenges in booking appointments through both telephone and online systems. The staff do not appear to take patient concerns seriously, even in..

The practice consistently delivers high-quality care and I have always found it straightforward to secure an appointment when needed.

Best surgery by far.... The clinical staff here are fantastic👍

It's frustrating that the phone lines are frequently unavailable when attempting to reach the practice, which is particularly concerning given that patients may have genuine health concerns..

The practice is difficult to reach by telephone, with extended wait times before connecting. By the time a call is answered, available appointment slots are typically unavailable. When attempting to..

I wish to lodge a formal complaint regarding my recent experience. I contacted the practice on a Tuesday morning requesting a callback from a clinician. Instead, I received a call from reception..

On the positive side, the majority of the clinical staff I have encountered have been pleasant, compassionate, and engaging. However, I have experienced significant difficulties with the telephone..