Horton Bank Practice

On the positive side, the majority of the clinical staff I have encountered have been pleasant, compassionate, and engaging. However, I have experienced significant difficulties with the telephone..

The practice is difficult to reach by telephone, with extended wait times before connecting. By the time a call is answered, available appointment slots are typically unavailable. When attempting to..

I attempted to contact the practice throughout an entire day last week. The following day, I waited until lunchtime before being able to reach the queue, and after a 25-minute wait to speak with..

I am extremely dissatisfied with this practice. I had hoped that the consolidation with multiple other practices would result in improvements, but unfortunately this has not been the case...

It's frustrating that the phone lines are frequently unavailable when attempting to reach the practice, which is particularly concerning given that patients may have genuine health concerns..

I have been a patient at this practice for many years and have consistently had a positive experience. Whether attending appointments or requesting repeat medications, the staff have always handled..

I have been unable to reach the practice despite making numerous attempts to contact them over the course of two days. The difficulty in getting through has been extremely frustrating, and I would..

I have felt well cared for by the staff at this practice. The booking process could benefit from greater flexibility, as calling at opening time can be challenging when working. On the whole, it is..

Unable to obtain appointments consistently has been a frustrating experience throughout my time as a patient at this practice. When consultations do become available, the appointments feel rushed..

I am very dissatisfied with my experience at this practice. The front desk team were unhelpful and appeared unfamiliar with their responsibilities, often attributing errors to patients rather than..

There have been several excellent healthcare professionals at this practice over time. The more recent practitioners have been particularly good, and I've found them to be attentive and thorough. My..

This practice deserves to be closed down. Throughout my three months as a registered patient, I have been unable to secure an appointment on any occasion. The staff demonstrate a complete lack of..

The practice consistently delivers high-quality care and I have always found it straightforward to secure an appointment when needed.

I was quite surprised by some of the feedback shared here. I haven't experienced significant difficulties obtaining appointments, though I do make a point of calling first thing in the morning to..

I struggled to understand how this practice maintains its patient base. After finally managing to reach someone, I was kept waiting in a telephone queue for an extended period, only to be informed..

I had a disappointing experience with the reception team during my visit. The staff interaction fell short of what I would expect in terms of professionalism and courtesy. I found the atmosphere..

Best surgery by far.... The clinical staff here are fantastic👍

This practice is very difficult to access, with challenges in booking appointments through both telephone and online systems. The staff do not appear to take patient concerns seriously, even in..

I have consistently been able to reach the practice by telephone during morning hours without difficulty. Even when there has been a queue, calls have been processed promptly. The team members are..

I seldom attend GP appointments, but after experiencing an issue that persisted for several weeks, I chose to submit an enquiry through the online consultation service on the practice website late..