Hill Brow Surgery Pms Practice

It appears that phone calls go unanswered, which is incredibly frustrating. I visited in person and was uncertain whether the practice was operating, as there was no sign of activity. I attempted to..

I have difficulty reaching the practice by telephone, as calls frequently disconnect while waiting in the queue. Online appointment booking is not accessible to me, and visiting in person to request..

My wife and I have been attempting to arrange a fostering medical form through our GP practice, but we have encountered significant difficulties with the staff response. Multiple reliable sources..

I was hesitant about leaving feedback, but following a recent appointment to discuss my health concerns, I felt the clinician seemed dismissive of what I was experiencing. I have existing health..

I needed to arrange a blood test and called at 5.25pm hoping to reach a receptionist. The automated phone system didn't make it straightforward to select that option. I pressed option 3 for..

From submitting the online form, receiving an appointment link within a week, being seen by a lovely, efficient and kind clinician today, receiving a referral to physiotherapy and being seen the..

I experienced a lengthy wait to secure an appointment, which was subsequently cancelled by the practice the day prior through an automated message. Upon reaching out to arrange an alternative slot,..

*Update at bottom for 2023*. This has been the most disappointing medical practice I have attended. I cannot fault the clinical staff when I have managed to see them, as they have consistently..

I understand there may be challenging circumstances currently, but I'm frustrated after spending over half an hour attempting to reach the practice only to encounter a continuously engaged line...

I have been experiencing significant difficulty reaching the practice by telephone, with the line remaining engaged for extended periods. After numerous attempts to get through, I was eventually..

Got a message asking me to contact the surgery with some details. I've been trying to reach them for several days now without success, as the phone line appears to be constantly engaged whenever I..

This practice appears to have earned its lower ratings for good reason. The team might benefit from being reminded that they are providing a service to patients. A training programme focused on..

Excellent service received. I attended with a minor injury and the team accommodated me shortly before the end of the day, which prevented the need for hospital attendance. Medication was prescribed..

The telephone system is frustrating, with extensive waiting times to reach someone, followed by further delays when requesting a routine medication refill.

I had a very negative experience at this practice. Both the staff at the surgery and those at the associated pharmacy were unhelpful and discourteous during my visits.

The automated telephone system and digital messaging service do not adequately meet patient needs.

No longer serving its intended purpose. It would be simpler to arrange veterinary care for a pet.

I experienced considerable difficulty accessing appointment services at this practice. After multiple attempts to reach reception and extended waiting times on the phone, I was informed that a new..

Attended an appointment on 17 June regarding my mother who had recently been discharged from hospital following a respiratory infection. The hospital discharge documentation indicated that a blood..

The referral process has not worked as promised on multiple occasions. The appointment booking system appears problematic, and despite numerous attempts to reach the practice, I have not received..