Middle Chare Medical Group

There are significant issues with the appointment booking process. The telephone queuing system appears to be unreliable. After submitting an online consultation form, I was advised that my concern..

If I could give it a 0 I would, my family member experienced a serious health event recently. They attended hospital and after a lengthy wait were discharged with instructions to arrange follow-up..

Disappointing and frustrating experience overall. The reception team were pleasant and helpful, however I found the clinical staff unhelpful. I attended with a health concern that I felt required..

A disappointing experience at this surgery. I would not recommend it. The issues seem to extend throughout the entire practice.

Called repeatedly this morning with the telephone line remaining engaged throughout. The team members are generally accommodating when contact is eventually established, however the difficulty in..

If I could give no stars I would! The car park situation is problematic as it is consistently full, yet it appears many of those parked vehicles do not belong to people attending the surgery. I..

I have attempted to contact the practice on several occasions. Despite being at the front of the queue, calls have been answered but then immediately disconnected.

After several weeks of my spouse experiencing significant health difficulties that severely impacted their daily functioning, we would like to express our gratitude to the entire team, including..

The staff demeanor was unwelcoming and unhelpful rather than friendly. The practice operates with a consistently full schedule from opening hours, making it difficult to secure appointments even in..

I found the service to be disappointing and felt that the level of attention I received was inadequate. I did not feel heard regarding my concerns, and they did not appear to be treated with..

It is almost impossible to get in touch by phone to make an appointment at this surgery! Is it possible to use emails to try and make an appointment instead?

Called on a Monday morning and was able to reach the practice immediately. An appointment was available within an hour, during which I explained my symptoms and received treatment. The service..

You need to schedule your illness in advance as it is difficult to obtain an appointment with a clinician in person.

Experienced a lengthy wait time in the queue before the call was disconnected. Found this to be quite disappointing.

Experienced a lengthy wait on hold exceeding sixty minutes, which has happened on previous occasions as well. Was informed of being at the front of the queue, though this status appeared to remain..

Attended an appointment this morning and cannot speak highly enough of the treatment received. The reception team and pharmacy staff at the practice were exceptionally friendly and helpful..

Outstanding medical practice. Every member of the team is wonderful and delivers excellent standards of care. I would definitely suggest this practice to anyone I know who is looking for healthcare..

I seldom require medical appointments, but on this occasion, I found it difficult to reach the practice by phone. I therefore decided to use the online consultation service and got confirmation that..

I have found this surgery to be deeply unsatisfactory. Getting through to reception is extremely difficult, with calls frequently being disconnected when staff are occupied, and they seem unwilling..

This practice has been extremely disappointing. There never seem to be any available slots, and when contacting the surgery, you're consistently advised to call back at 8am the following day only to..