CW

Carol W. 6 years ago • From Google

Rating

Bad

Couldn't get urgent help when needed most

Had my mother visit for Christmas while she was unwell. Contacted 111 for guidance, and they suggested she contact her own GP practice if her condition changed. I'm very disappointed with how this practice handled the situation. Now I need to drive her back home, which is over two hours away, so she can attend a walk-in centre near there instead. I would have preferred to keep her here, but her medication supply is only sufficient for a few days. Given her age, I'm concerned about the level of care and support being provided.

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