Oak Street Medical Practice

I have been attempting to reach someone at the practice and have spent considerable time waiting on hold. Despite making multiple attempts at different times, I have found it extremely difficult to..

Accessing appointments at this practice has proven extremely difficult. When contacting reception for assistance, I have been repeatedly informed that clinicians are unavailable due to illness and..

The practice rarely responds to telephone inquiries and typically does not provide same-day consultations or callbacks unless the matter is deemed urgent, instead suggesting appointments several..

I find some of these reviews quite surprising, as there are always multiple perspectives to consider. What I can say is that my household and I have been attending this practice for many years, and..

I feel uncomfortable raising this given the pressures facing the NHS and the dedication of the staff, but it's worth mentioning. Students from the university should be aware that registering here..

I contacted the centre yesterday and was so grateful to the receptionist who helped me with my concern and was so kind and compassionate to my situation. I will be forever in their debt.

The best healthcare provider in Norwich consistently offers excellent support during office visits. The entire medical team demonstrates first-class professionalism and care.

Not worth your time. This practice disregards correspondence from external healthcare providers, displays a dismissive and discourteous manner, and avoids accountability when errors occur...

How is it possible for the entire medical team to be unavailable simultaneously, and why is there no communication about what is happening? Additionally, appointments cannot be scheduled for future..

This practice requires urgent attention. I have experienced significant emotional distress and serious mental health concerns that I believe are connected to my interactions with staff at this..

The care and service provided is of excellent quality. The reception staff were exceptionally helpful and made the appointment process straightforward, assisting me with everything I required. The..

Contacted the surgery in a professional capacity to arrange an appointment for a vulnerable individual. Was informed that routine appointments were not available and was directed elsewhere, despite..

I have reached a point where I can no longer accept the current situation, which has persisted for an extended period. I am unable to secure appointments and the online booking system is not..

The care provided to my father was disappointing, with a lack of willingness to conduct home visits. This practice was previously of a high standard but appears to have declined significantly in..

I have been waiting for clinical assessment for several days despite being placed on an expedited list. Despite repeated contact attempts, I continue to receive requests to wait longer. The..

I have decided to register with a different practice.

I would like to express my gratitude to everyone at the practice for their dedication and compassionate approach, particularly during a challenging period in my life. The team has demonstrated..

I am very satisfied with this practice and pleased that I made the choice to transfer from my previous surgery, which was not meeting my needs. The entire team has consistently provided excellent..

I arrived at the surgery early in the morning without a scheduled appointment. I want to express my gratitude to the reception staff member who was exceptionally helpful and managed to arrange for..

I have had a very positive experience. The clinical staff members I encountered were exceptionally friendly, welcoming, professional, and thorough, which helped me feel comfortable and reassured...