Western Road Surgery

I've been struggling to obtain a prescription refill. The website provided no assistance, and when attempting to contact the practice by phone, I received a message indicating they were unavailable..

Outstanding experience overall. The front desk staff consistently demonstrate exceptional helpfulness and professionalism. I have attended appointments with various clinicians for both myself and my..

Disappointing experience with the practice staff. They were unwilling to address a straightforward health query. If you are a patient here, you may wish to consider seeking care elsewhere where you..

I recently relocated to the area and have found this practice to be exceptional. The clinical team here has been outstanding. The appointment system operates very effectively, with face-to-face..

The practice has changed its appointment system and no longer accepts bookings by telephone. Patients are now required to complete an online form instead. The reception team's manner has become less..

Moved to this practice from another location and am very pleased with the decision. Haven't had the opportunity to use their services personally yet, but they seem to place a strong emphasis on..

The triage system is functioning well. I consistently receive quick responses, and I'm regularly invited to attend appointments when needed. I had some initial concerns when the practice..

I have had a disappointing experience at this practice. Having been a long-term patient requiring ongoing medication management, I found the approach taken by both clinical and administrative staff..

I was given an appointment for a Wednesday and waited 45 minutes, only to discover that the practice does not operate on that day. This was a frustrating experience and suggests the booking process..

Disorganised experience at this clinic. I was charged a substantial fee for a very brief consultation and paperwork signature. Following this, the reception staff declined to assist with necessary..

I recently registered with this GP practice and have found their approach to be frustrating and unhelpful. They have declined to continue medications I have been taking for an extended period,..

Disappointing experience. The waiting time to get an appointment was quite lengthy.

I have consistently had positive experiences at this practice. The team members are approachable and supportive, and my consultations have consistently resulted in prompt referrals to secondary care..

I've had an exceptionally positive experience with this practice. I've attended on several occasions for different concerns affecting both myself and my family members, and each visit has gone..

Years ago, I was a patient at this practice before relocating, and at that time felt the practice manager was exceptionally attentive and genuinely listened and cared. I recently moved back and..

A reflection of the broader state of affairs in one location. Lacking in evidence-based approach. Unresponsive to concerns. Impersonal service. Dismissive attitude.

Attempted to contact the practice by telephone regarding a repeat prescription request, but was unable to reach anyone at that time.

I contacted the surgery this morning to arrange an appointment during the pandemic-related restrictions. I was offered a telephone consultation slot and requested to submit photographs of the..

Attended the surgery on Monday with my child who has experienced recurring urinary tract issues over several years. I was informed that an appointment could not be provided and medication would not..

Dr P. called me three minutes before the surgery closed. Having been discharged from hosptial I requested medication for anxiety and this was provided. I stated I had two more requests but Dr P.,..