Helme Chase Surgery - The James Cochrane Practice

Excellent clinical staff who provided wonderful support, guidance and care. However, the recently introduced appointments system is deeply disappointing. The decision to implement such an..

The receptionist's manner was quite abrupt, interrupting before I could complete what I was saying and responding with explanations that didn't feel helpful. I wasn't given the opportunity to..

I attended the practice on a recent morning for a procedure and vaccination. The clinical staff member who assisted me was attentive and supportive throughout, providing clear instructions about..

What I initially expected to be a straightforward repeat prescription request became unexpectedly complicated due to technical and access issues. After persisting and making a phone call, I was..

There's little point in visiting, as you're likely to be directed to contact the NHS helpline instead.

Extremely poor patient care experience. I have been registered with this practice for a year but have been unable to secure any appointments. Appointments consistently fail to materialise due to..

The doctors and staff have all been wonderful to deal with. Occasionally there can be a delay in securing an appointment for non-urgent matters, though this seems to be a common issue across..

Contacted the practice Monday morning via email requesting assistance. Received a response the same day with an appointment scheduled for the following week. The appointment went very well with a..

I have become quite frustrated with this surgery. Having been a patient for approximately two decades, I have witnessed what feels like a gradual decline in certain areas over that time. I am..

Excellent clinical staff. However, the current appointment system leaves much to be desired. Being required to have an initial phone consultation before booking a face-to-face appointment feels..

Can't fault it. Called at 10am and was seen by a clinician at 12.15pm.

Why does it take more than 48 hours for a GP to authorise a prescription that has been forwarded from a specialist eye hospital? The specialist centre are the experts and it should be routinely..

What a disappointment. The staff came across as discourteous with a significant lack of professionalism. We have never felt at ease during our interactions with this practice. I have become aware..

The team here were welcoming and the clinical staff provided useful assistance.

The reception team members appear understanding and patient when dealing with patients who occasionally become upset during their interactions, whether those conversations happen in person or over..

The receptionist was unhelpful and ended the call very quickly, which felt dismissive of my needs.

This practice was once excellent, but my experience deteriorated significantly. I experienced multiple diagnostic difficulties over several visits before eventually receiving a referral that led to..

It is extremely difficult to reach anyone at this practice due to lengthy waiting times. The internal communication between team members appears to be poor, resulting in a lack of clarity about..

Same day appointment available. Welcoming front desk team. Straightforward registration process. Supportive clinician. Everything went smoothly. Much appreciated.

Like many others have mentioned, the prescription service leaves much to be desired. It seems remarkable that major retailers can deliver parcels nationwide within a day, yet the dispensary here..