The Old Court House Surgery
TP
Tash P. 4 years ago • From Google
Excellent
I'm not a registered patient here - I came to get a heart monitor and can only compare my experience to my current GP surgery in Cheam. 1) My surgery keeps you on hold for 20 minutes with a prerecorded COVID message, followed by another 20-minute wait before someone answers. This occurs even outside peak hours, right after lunch. When I called the courthouse, I was speaking to a real person within minutes - truly impressive. 2) My practice misplaced not one, but two referrals for a heart monitor. I had to personally contact hospitals to track down what was happening because the GP secretaries are completely ineffective. They promised to call me back at a specific time on a specific day, but never did. When I contacted the courthouse, they hadn't received my referral either, but because of my lengthy wait, they committed to calling me first thing on a designated day - and they followed through. 3) My surgery often has a queue stretching out the door with only one reception window open, while staff in the background chat casually. Patients risk missing appointments by standing in line for 20 minutes just to check in. At the courthouse, I waited merely 3 minutes with one person ahead of me, and a receptionist promptly checked me in. The receptionists were friendly - something surprisingly uncommon in GP centers. The waiting room was spotless, with the main area nearly empty and the ECG waiting room completely vacant. Hand sanitizer was prominently displayed at the entrance, eliminating any searching. The lady who fitted me for the ECG was pleasant and provided clear explanations. While I can't comment on the doctors since I'm not a patient here, my overall experience was overwhelmingly positive, especially compared to the terrible service at my own GP center.
Joanna M.