AO

Anne O. 7 months ago

Rating

Poor

  • Appointment

    Average
  • Reception

    Great
  • Cleanliness

    Poor
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Dangerous

The Elms, 5+ years ago, was fantastic. The GP's all seemed to care and were proactive. Now? I genuinely worry about the patients under their care. My husband was classed a pre-diabetic in 2018, based on blood tests that Elms ran. No one informed my husband. Over the last few years, his health has deteriorated. He was then told he was 'bordering on pre-diabetic', and then pre-diabetic. Only advice given was to adapt lifestyle choices and 'keep an eye on it'. Two separate blood tests showed that he actually had Type 2 Diabetes - again, no one informed him of this. It was only when joining a new surgery that the previous results were flagged, and he was immediately started on medication. My own experience was full of gaslighting, being dismissed of my autoimmune conditions and being told it was just stress & anxiety. Dr Natasha Malik is incredibly rude and dismissive, and her arrogance is astounding. I was left wondering why she became a GP as she clearly lacks the empathy needed, and believes she knows better than the patient. Dr Malik, you may have the education but you do not have the wisdom. The patient knows their body. Respect them. The arrogance of the medical staff is the downfall of this surgery. Dr Ahmad even falsified notes on my record. When this was raised in a complaint, I was simply ignored. Borderline abusive practice and incredibly dangerous. Avoid, avoid, avoid!

Other reviews for The Elms Surgery