St. Peters Surgery
Magderie B. one year ago • From Google
Bad
Dangerous delay in baby's critical reflux medication
On Friday, 27 June 2025, I submitted a repeat prescription request via email for my 4-month-old baby battling severe reflux. Despite repeated attempts through various communication channels, the prescription remained unprocessed in the NHS app, complicating future medication ordering. By Monday evening, 30 June 2025, the delay forced us to ration Gaviscon, resulting in increased infant distress and frequent vomiting occurring 4-5 times after each feed. This situation was particularly challenging during the heatwave, with growing concerns about potential dehydration as the baby was feeding less frequently and for shorter durations during reflux episodes. These circumstances have historically impacted his weight, causing significant drops in weight percentiles and affecting milk intake. We followed up with a call on Tuesday morning and were told the prescription would be marked urgent and ready that afternoon. However, we were also informed we should have received a two-month supply, yet the prescription only provided 60 sachets - insufficient given the recommended dosage of 2 sachets 4-6 times daily. During a vaccination appointment on Wednesday, 2 July 2025, we again inquired about the prescription and were assured of its urgent status, suggesting it had not been processed as previously promised. Ultimately, we were compelled to purchase Gaviscon privately, as the NHS prescription remained unprocessed at the pharmacy by Wednesday's end. While we have generally been satisfied with the surgery, this complete disregard for a vulnerable infant's medical needs, despite multiple follow-ups, is absolutely unacceptable!!!!!!
The front desk personnel are incredibly supportive, and the medical professionals demonstrate genuine compassion and understanding. Securing a same-day consultation can be challenging - you might..
St. Peters Surgery
Callom H.
The staff here consistently provide exceptional care across all departments, from physicians to nursing to front desk personnel.
St. Peters Surgery
HUNMagnum H.
A pleasant medical facility with competent physicians and friendly front desk staff who create a welcoming atmosphere. The convenient on-site pharmacy is a definite plus. The primary drawback is the..
St. Peters Surgery
Jane W.
I went to the medical clinic for my COVID vaccine boost, and I want to express my gratitude to the wonderful team, with a special shout-out to the incredible nurse who gave me the injection... The..
St. Peters Surgery
Katherine W.
I visited for a medical consultation, and the physician was completely dismissive. She consistently interrupted me and showed zero interest in my medical history. Throughout the entire appointment,..
St. Peters Surgery
Michelle G.
The front desk staff are delightful, and Dr. Robins is a compassionate professional who comes highly endorsed by me.
St. Peters Surgery
C T.
Front desk staff acting like they're medical professionals, demanding a comprehensive explanation for why you're seeking medical consultation
St. Peters Surgery
Wendy S.
I've been registered with this medical practice for close to three decades, and I can honestly say I've experienced very few issues. While appointment availability can sometimes be challenging, I..
St. Peters Surgery
wendy o.
Exceptional medical professionals who have consistently provided outstanding care throughout my entire patient journey. Their expertise and commitment are truly remarkable in every aspect.
St. Peters Surgery
Oswald W.
Undoubtedly the most poorly managed medical practice in Southampton. Complaints are universal among patients. The reception staff are consistently unhelpful, dismissing patients with instructions to..
St. Peters Surgery
Julie O.
The front desk team continues to provide excellent, friendly service with their typical professionalism and warmth 👍 😀
St. Peters Surgery
Kat S.
I experienced excellent medical attention from my assigned nurse. However, during my wait, I witnessed the front desk staff treating an elderly patient with shocking disrespect. They were completely..
St. Peters Surgery
GEMBASIC M.
The front desk staff seem indifferent to patient concerns unless it's a life-threatening emergency. Multiple times, I've been redirected to the pharmacy for medical issues that genuinely require a..
St. Peters Surgery
João N.
Lack of professionalism evident throughout the entire medical facility, from reception to the general practitioner.
St. Peters Surgery
Carly F.
Steer clear of this place! The personnel lack basic courtesy, and scheduling an appointment is nearly impossible. Even if you manage to secure a slot, be prepared to waste significant time..
St. Peters Surgery
Marta M.
I attended my medical consultation today, and the physician claimed there were numerous issues with my health, but he lacked the opportunity to thoroughly discuss them due to his packed schedule. I..
St. Peters Surgery
Greg J.
This general practitioner is absolutely dreadful. The doctor verbally mistreated my wife and a friend with special needs. Their appointment scheduling is archaic, forcing patients to call on the..
St. Peters Surgery
valerie j.
I decided to remove my outdated review from the platform.
St. Peters Surgery
Peter M.
My surgical experience was exceptional, with absolutely no room for criticism. The front desk staff, particularly Rebecca, was incredibly courteous and professional, handling everything with a..
St. Peters Surgery
Nikki B.
My medication has been completely removed from my repeat prescription without any explanation. As someone with type 1 diabetes and a newborn baby, having reliable access to my essential medications..
St. Peters Surgery
Anna M.