St. Peters Surgery
Magderie B. one year ago • From Google
Bad
Dangerous delay in baby's critical reflux medication
On Friday, 27 June 2025, I submitted a repeat prescription request via email for my 4-month-old baby battling severe reflux. Despite repeated attempts through various communication channels, the prescription remained unprocessed in the NHS app, complicating future medication ordering. By Monday evening, 30 June 2025, the delay forced us to ration Gaviscon, resulting in increased infant distress and frequent vomiting occurring 4-5 times after each feed. This situation was particularly challenging during the heatwave, with growing concerns about potential dehydration as the baby was feeding less frequently and for shorter durations during reflux episodes. These circumstances have historically impacted his weight, causing significant drops in weight percentiles and affecting milk intake. We followed up with a call on Tuesday morning and were told the prescription would be marked urgent and ready that afternoon. However, we were also informed we should have received a two-month supply, yet the prescription only provided 60 sachets - insufficient given the recommended dosage of 2 sachets 4-6 times daily. During a vaccination appointment on Wednesday, 2 July 2025, we again inquired about the prescription and were assured of its urgent status, suggesting it had not been processed as previously promised. Ultimately, we were compelled to purchase Gaviscon privately, as the NHS prescription remained unprocessed at the pharmacy by Wednesday's end. While we have generally been satisfied with the surgery, this complete disregard for a vulnerable infant's medical needs, despite multiple follow-ups, is absolutely unacceptable!!!!!!
I've consistently had positive experiences with this service. However, their lack of an online appointment scheduling system is a significant drawback. It's surprising and inconvenient that in our..
St. Peters Surgery
Eleanor H.
Scheduling an appointment is incredibly difficult, and several of the physicians display a distinctly unprofessional and discourteous demeanor.
St. Peters Surgery
Aos R.
The medical practice at St Peters is exceptionally well-organized, hygienic, and most importantly, compassionate and empathetic. The front desk staff are consistently quick and efficient in..
St. Peters Surgery
Callom H.
The staff here consistently provide exceptional care across all departments, from physicians to nursing to front desk personnel.
St. Peters Surgery
Jacek B.
Vintage medical procedure with room for refinement! Not ready to divulge specifics just yet! Appreciate the opportunity.
St. Peters Surgery
Suzy G.
Been a loyal patient here for years, and while developing their app took some time, that's my only minor critique. The medical staff are incredibly compassionate and professional - absolutely no..
St. Peters Surgery
Jane S.
A heartfelt thank you to DR Robin's for their incredible care of my father today. I'm truly grateful and overwhelmed by their support during this challenging time. Without their help, I would have..
St. Peters Surgery
L L.
On May 28 at 10 AM, I attempted to schedule an appointment, but the receptionist claimed it wasn't urgent and could only arrange a GP consultation for May 29 at 10 AM. When I specifically asked if I..
St. Peters Surgery
Mycroft L.
Consistently received top-notch customer support.
St. Peters Surgery
Georgy G.
My surgical experience has been absolutely terrible. My blood test results indicate long-standing liver issues, but despite my repeated attempts, no physician will authorize a diagnostic scan. I've..
St. Peters Surgery
VARSHAA A.
I've been a patient at this surgery for four years and have consistently received excellent care from the general practitioner and the entire staff team.
St. Peters Surgery
Kah-Ho L.
I've visited this medical practice twice since changing providers, and the staff have been responsive and efficient in addressing my health concerns. The handover between general practitioners was..
St. Peters Surgery
michael m.
The reception staff at this medical practice is absolutely appalling. The woman working the front desk is undeniably the most unprofessional employee I've ever encountered. Her communication style..
St. Peters Surgery
Elliott J.
Got slapped with a parking ticket during a lengthy medical appointment in the hospital parking area. A doctor assured me not to stress and that everything would be okay. Recently, I've been hit with..
St. Peters Surgery
Julie O.
The front desk team continues to provide excellent, friendly service with their typical professionalism and warmth 👍 😀
St. Peters Surgery
D W.
Attempting to contact them by phone is futile, electronic consultations go unanswered, and on the rare occasion you do get seen, the healthcare provider seems irritated and eager to rush you out...
St. Peters Surgery
Wendy S.
I've been registered with this medical practice for close to three decades, and I can honestly say I've experienced very few issues. While appointment availability can sometimes be challenging, I..
St. Peters Surgery
Kevin G.
We initially chose St Peter's surgery as our new healthcare provider since they were accepting new patients. After completing the registration paperwork, we waited patiently for weeks without..
St. Peters Surgery
Karah M.
My mother's appointment was shifted an hour later with minimal warning, which I acknowledge could be due to urgent circumstances. Nonetheless, my mum's health was deteriorating. I quickly brought..
St. Peters Surgery
C T.
Front desk staff acting like they're medical professionals, demanding a comprehensive explanation for why you're seeking medical consultation
St. Peters Surgery
Faine B.