St. Peters Surgery
Magderie B. one year ago • From Google
Bad
Dangerous delay in baby's critical reflux medication
On Friday, 27 June 2025, I submitted a repeat prescription request via email for my 4-month-old baby battling severe reflux. Despite repeated attempts through various communication channels, the prescription remained unprocessed in the NHS app, complicating future medication ordering. By Monday evening, 30 June 2025, the delay forced us to ration Gaviscon, resulting in increased infant distress and frequent vomiting occurring 4-5 times after each feed. This situation was particularly challenging during the heatwave, with growing concerns about potential dehydration as the baby was feeding less frequently and for shorter durations during reflux episodes. These circumstances have historically impacted his weight, causing significant drops in weight percentiles and affecting milk intake. We followed up with a call on Tuesday morning and were told the prescription would be marked urgent and ready that afternoon. However, we were also informed we should have received a two-month supply, yet the prescription only provided 60 sachets - insufficient given the recommended dosage of 2 sachets 4-6 times daily. During a vaccination appointment on Wednesday, 2 July 2025, we again inquired about the prescription and were assured of its urgent status, suggesting it had not been processed as previously promised. Ultimately, we were compelled to purchase Gaviscon privately, as the NHS prescription remained unprocessed at the pharmacy by Wednesday's end. While we have generally been satisfied with the surgery, this complete disregard for a vulnerable infant's medical needs, despite multiple follow-ups, is absolutely unacceptable!!!!!!
Alison Robins is an incredibly hazardous healthcare professional who declined to authorize medication suggested by a hospital consultant. Her approach seems exclusively driven by financial gain and..
St. Peters Surgery
Greg J.
This general practitioner is absolutely dreadful. The doctor verbally mistreated my wife and a friend with special needs. Their appointment scheduling is archaic, forcing patients to call on the..
St. Peters Surgery
Judith D.
My spouse and I have received outstanding, skilled, empathetic, and prompt care from every staff member, including physicians, nursing personnel, and front desk representatives. The entire process..
St. Peters Surgery
Faine B.
I've consistently had positive experiences with this service. However, their lack of an online appointment scheduling system is a significant drawback. It's surprising and inconvenient that in our..
St. Peters Surgery
Anna M.
The front desk personnel are incredibly supportive, and the medical professionals demonstrate genuine compassion and understanding. Securing a same-day consultation can be challenging - you might..
St. Peters Surgery
Kevin G.
We initially chose St Peter's surgery as our new healthcare provider since they were accepting new patients. After completing the registration paperwork, we waited patiently for weeks without..
St. Peters Surgery
Phil.Coaching P.
Crystal clear communication here. Dr. Kadri is exceptional - always thorough in explaining medical details, genuinely listens, and addresses every single question comprehensively. I'm genuinely..
St. Peters Surgery
Kat S.
I experienced excellent medical attention from my assigned nurse. However, during my wait, I witnessed the front desk staff treating an elderly patient with shocking disrespect. They were completely..
St. Peters Surgery
Glenn V.
I've observed significant improvements at St Peters surgery, all of which are positive. The new sit and wait approach and the fresh staff members are impressive. My interactions with the personnel..
St. Peters Surgery
Elizabeth P.
I've consistently had a smooth experience with this surgical procedure. Every staff member at the reception, from doctors to nurses, has been exceptional. I truly appreciate all their hard work and..
St. Peters Surgery
A A.
A complete disaster. Their ineptitude is endangering patients, and they show absolutely no concern! I have yet to encounter a single staff member at this practice who demonstrates any genuine..
St. Peters Surgery
Ruth D.
The medical team performing surgeries here are top-notch, but navigating the reception staff is a challenge. These receptionists act as if they have medical expertise, yet they come across as..
St. Peters Surgery
Debbie K.
I'd like to share my experience with St. Peters, where the entire team has been incredibly supportive from the moment I arrived. The reception staff and medical professionals have consistently..
St. Peters Surgery
Jamie B.
St Peter's consistently excels at efficiently guiding and directing patients through their healthcare process. If you manage to schedule an appointment promptly, the entire experience is remarkably..
St. Peters Surgery
Ryan S.
Received my coronavirus vaccination at this location. The staff were incredibly quick and well-organized.
St. Peters Surgery
VARSHAA A.
I've been a patient at this surgery for four years and have consistently received excellent care from the general practitioner and the entire staff team.
St. Peters Surgery
Mary J.
On 07/07, I reached out with some pressing health concerns. They promptly scheduled me for a blood test the very next day, 08/07. After being told I'd receive results within a few days, I followed..
St. Peters Surgery
Carol B.
My spouse and I reserved our coronavirus immunizations via the internet for the previous day, and the medical staff at the clinic were exceptionally welcoming and competent. The entire process, from..
St. Peters Surgery
magderie b.
On Friday, 27 June 2025, I submitted a repeat prescription request via email for my 4-month-old baby battling severe reflux. Despite repeated attempts through various communication channels, the..
St. Peters Surgery
Rosemarie P.
I've been a long-standing patient at St Peter's surgery, and I must say, their services have never been better! I feel truly fortunate to receive care from this exceptional medical practice.
St. Peters Surgery
Paul H.