MB

Magderie B. one year ago • From Google

Rating

Bad

Dangerous delay in baby's critical reflux medication

On Friday, 27 June 2025, I submitted a repeat prescription request via email for my 4-month-old baby battling severe reflux. Despite repeated attempts through various communication channels, the prescription remained unprocessed in the NHS app, complicating future medication ordering. By Monday evening, 30 June 2025, the delay forced us to ration Gaviscon, resulting in increased infant distress and frequent vomiting occurring 4-5 times after each feed. This situation was particularly challenging during the heatwave, with growing concerns about potential dehydration as the baby was feeding less frequently and for shorter durations during reflux episodes. These circumstances have historically impacted his weight, causing significant drops in weight percentiles and affecting milk intake. We followed up with a call on Tuesday morning and were told the prescription would be marked urgent and ready that afternoon. However, we were also informed we should have received a two-month supply, yet the prescription only provided 60 sachets - insufficient given the recommended dosage of 2 sachets 4-6 times daily. During a vaccination appointment on Wednesday, 2 July 2025, we again inquired about the prescription and were assured of its urgent status, suggesting it had not been processed as previously promised. Ultimately, we were compelled to purchase Gaviscon privately, as the NHS prescription remained unprocessed at the pharmacy by Wednesday's end. While we have generally been satisfied with the surgery, this complete disregard for a vulnerable infant's medical needs, despite multiple follow-ups, is absolutely unacceptable!!!!!!

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