DD

Donna D. 4 years ago • From Google

Rating

Bad

Dangerous delay nearly cost me my life

I wouldn't even award this medical practice a single star. Attempting to contact them nearly a month ago proved futile, as I requested an e-consultant callback detailing my symptoms, but received absolutely no response. After a week of fruitless waiting, I was compelled to contact 111, who immediately advised me to go to A&E. By this point, my condition had dramatically worsened, and I discovered blood clots in both my lungs - a potentially preventable situation had I received timely medical intervention. To this day, I have NOT received the promised doctor's callback and have subsequently filed an official complaint against the practice. I am utterly astounded that this surgery continues to operate, and I am actively seeking an alternative medical provider to replace the completely incompetent Hillcrest Surgery on Twickenham Road!

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