Bridgnorth Medical Practice
Davie D. 5 years ago • From Google
Bad
Dangerous delay puts elderly patient at serious risk
My 92-year-old mother, residing in an upstairs apartment with balance challenges, was asked by her doctor to provide a urine sample on a Thursday to rule out an infection potentially causing her mobility issues. From the following Tuesday, we attempted to contact the Bridgnorth medical practice 9 times over 3 days to obtain the results. During 8 calls, the waiting queue exceeded 15 minutes, with one instance reaching 22 minutes. On the sole occasion I successfully connected after nearly 20 minutes, with only 7 people ahead in the queue, I was informed they had the results but required a doctor's review. However, the assigned physician was on vacation and would return the next day. When I emphasized the potential fatal risk of a urine infection causing a staircase fall, I requested an alternative doctor review, but was curtly told they were too busy. I also asked if the reviewing doctor could call me the following morning, only to be bluntly refused. Their customer service was appallingly dismissive. Coincidentally, my mother accidentally triggered her personal alarm, resulting in her emergency transfer to a care home due to being classified as highly vulnerable if left alone. Had she not pressed the alarm, she would have remained at home, continuously at risk of a serious accident or potentially fatal consequences from an untreated infection.
Not impressed at all. Completely underwhelmed. Couldn't be bothered to give this much thought or effort.
Bridgnorth Medical Practice
Heathcliffsbridelovesbooks V.
Attempting to schedule a same-day appointment involves a chaotic morning rush, with everyone frantically calling at 8:30 AM, only to find slots vanish by 8:35. You're then left with no choice but to..
Bridgnorth Medical Practice
Melissa T.
I'm not someone who typically writes reviews, but today's experience compelled me to share. After recently relocating to Bridgnorth, I was initially hesitant about using this medical practice due to..
Bridgnorth Medical Practice
Donald C.
Inadequate leadership at the centre. The manager appears disinterested in engaging with patients. Patient input could be valuable if they were actually listened to.
Bridgnorth Medical Practice
Sylvia B.
Since moving to this area, I've consistently struggled with getting my repeat prescription correctly processed, always requiring an in-person visit to the surgery to resolve issues. Unlike my..
Bridgnorth Medical Practice
Paul H.
The medical professionals here not only demonstrate kindness but genuinely show that they truly care about their patients.
Bridgnorth Medical Practice
tim h.
Every time I've required assistance, I've been promptly attended to and received exceptional care. I'm uncertain about the basis for some of these one-star ratings, as my personal experience has..
Bridgnorth Medical Practice
Sean W.
Terrible service. They're completely unresponsive and can't manage the basic task of picking up a phone call.
Bridgnorth Medical Practice
Julia G.
I appreciate the compassionate and attentive care provided to my mother during her blood draw. The staff consistently demonstrates kindness and understanding, making each of our visits comfortable..
Bridgnorth Medical Practice
keith p.
Attempting to schedule an appointment, I was instructed to call back the following morning at 8:30 AM. Upon calling, I waited in line for 25 minutes, reaching first in the queue, only to be abruptly..
Bridgnorth Medical Practice
lauren b.
I called on Wednesday seeking urgent medical attention and was instructed to phone back the next morning at 8:30. I diligently set my alarm and rang the practice precisely at the specified time...
Bridgnorth Medical Practice
Jane W.
I called to schedule an appointment, and a delightful representative named Sam promptly returned my call. She efficiently arranged the booking for me with exceptional kindness. Sam's demeanor was..
Bridgnorth Medical Practice
JesusSuperLight C.
(CALLOUS TREATMENT) I tried to convey the gravity of my grandmother's deteriorating condition to the doctor, but they dispatched a nurse who was reluctant to prescribe antibiotics for her worsening..
Bridgnorth Medical Practice
Neil J.
The practice now offers a convenient callback system, eliminating the need to endure lengthy phone wait times. Additionally, they provide a walk-in clinic for minor health concerns where you can..
Bridgnorth Medical Practice
Anonymouse
There is just no way to get an appointment. The 8:30 scramble has become part of the NHS culture, but I have never succeeded in getting an appointment for anything. The staff are apathetic and fob..
Bridgnorth Medical Practice
julie m.
Called repeatedly starting at 8:30 AM, constantly pressing buttons, only to encounter repeated busy signals and disconnections. Attempted contact using multiple devices, yet experienced the same..
Bridgnorth Medical Practice
Mihaela M.
I consistently encounter exceptional service at Bridgnorth Medical Practice. The physicians are truly outstanding – demonstrating professionalism, expertise, and a sincere commitment to patient..
Bridgnorth Medical Practice
Valeria M.
This practice desperately needs to hire a receptionist who actually knows what they're talking about. I called this morning (8:30am) because my daughter appears to have conjunctivitis. They..
Bridgnorth Medical Practice
Caroline K.
Scheduling a consultation has been challenging, especially when I was dealing with the initial symptoms of pneumonia. Moreover, the front desk personnel tend to be somewhat abrupt and less than..
Bridgnorth Medical Practice
Daniel R.
Beyond the problems already highlighted by other reviewers, we consulted a trainee physician regarding a persistent 4-week cough, producing discolored mucus and experiencing complete sleeplessness..
Bridgnorth Medical Practice
Dean G.