Eastbury Surgery
Kreena P. 3 years ago • From Google
Bad
Dangerous delays and dismissive staff
This medical practice is absolutely terrible. My children's health has been put at risk twice due to their incompetence. First, they completely ignored my 2-year-old daughter's serious symptoms, dismissing her fever and vomiting as a simple stomach bug, when she actually had a severe infection that could have been prevented with proper medical attention. Then, when I urgently needed an inhaler prescription for my 5-year-old son, I was told to return at 4 PM, only to find it wasn't ready. The receptionist's response was disgraceful, blaming the earlier staff member and making excuses about emergency patients - despite me arriving at 8:30 in the morning. Getting an appointment for my child seems practically impossible, and their reception staff are incredibly unprofessional and discourteous. I am beyond frustrated with the substandard care and attitude of this surgery.
The customer service here is absolutely appalling. I wasted over a quarter of an hour just trying to reach the front desk, which is completely unacceptable 😢. The whole experience was utterly..
Eastbury Surgery
Oindrila s.
I feel incredibly fortunate to have Eastbury Surgery as my healthcare provider. The front desk staff are consistently professional and streamlined in their approach. I must highlight that every..
Eastbury Surgery
Tigress C.
Utterly disgraceful! For nearly twelve months, I've been pursuing medical attention about my jaw issue, initially dismissed as a muscular concern. However, an X-ray clearly revealed significant bone..
Eastbury Surgery
Miriam B.
I'm reasonably satisfied with the service to date. The wait times for scheduling could be improved, but the medical professionals are competent and supportive once you're actually seen.
Eastbury Surgery
Joe M.
Incredibly supportive medical team and physicians - an outstanding healthcare facility!
Eastbury Surgery
Omo O.
One star is too generous, as I'd rate this the most subpar medical facility in the entire United Kingdom. Their service is utterly deplorable, with communication being virtually impossible via..
Eastbury Surgery
Aylin Y.
The rating system fails to capture my frustration, as there should be a zero-star option. Attempting to reach the surgery is impossible, with staff consistently disregarding incoming calls. Despite..
Eastbury Surgery
Soph X.
Nicki was absolutely fantastic! She truly exemplifies the highest standards of surgical care! I've had countless nurses struggle to draw my blood, but she succeeded effortlessly on her first..
Eastbury Surgery
R A.
This facility is a complete disappointment. Despite not handling Covid patients, they seem perpetually overwhelmed and unresponsive. Telephone wait times are excruciatingly long, and even after..
Eastbury Surgery
H R.
Abysmal service with staff providing false details and then resorting to calling patients dishonest when confronted. Absolutely unacceptable! This practice clearly doesn't merit public healthcare..
Eastbury Surgery
Anish P.
This is my inaugural review, and I feel compelled to share my experience: My two-year-old daughter was brought in for two separate appointments on Tuesday and Wednesday. The medical professionals..
Eastbury Surgery
Hitesh N.
I've entrusted my kids' healthcare to Eastbury surgery, and consistently, their medical services have been exceptional. Kudos to Eastbury for maintaining such impressive standards of care!
Eastbury Surgery
mohamed m.
Courteous staff The employees demonstrate a friendly demeanor. Nevertheless, I suspect the team might be experiencing workforce shortages.
Eastbury Surgery
Paul L.
Superb surgical team who demonstrated exceptional skill in managing my discomfort with remarkable precision and care.
Eastbury Surgery
P T.
The service here was incredibly sluggish, and the elderly blonde receptionist was extremely discourteous. When I politely inquired about the delay, as my appointment was already 30 minutes overdue,..
Eastbury Surgery
hamid h.
This is truly delightful and charming.
Eastbury Surgery
Lyn H.
Recently became a patient at Eastbury Surgery, and I'm thoroughly impressed with the exceptional care. The staff are truly outstanding - a special mention to Nicky and Lauren, the nurses who are..
Eastbury Surgery
Pagah N.
This surgical experience was absolutely dreadful. The service is incredibly subpar, with excruciatingly long wait times just to have someone pick up the phone. Booking appointments is practically..
Eastbury Surgery
Black M.
Alarmingly subpar. Their communication is non-existent, with phone lines perpetually unanswered - a problem clearly echoed in numerous other customer accounts. Even more concerning is the constant..
Eastbury Surgery
Pat G.
I've experienced exceptional service and warmth from every staff member and physician at Eastbury Surgery. The interactions are consistently delightful, and the medical professionals genuinely..
Eastbury Surgery
S B.