The Beacon Health Group (Mountbatten House)

I'm utterly frustrated with their customer service approach! It's completely unacceptable that their phone lines aren't immediately available when they open. As a 17-year-old student juggling work..

Having been with the Beacon health group for almost two decades, securing an appointment has become increasingly challenging due to their cumbersome booking system. The strict time window requires..

I've visited this practice multiple times, and each encounter with the reception staff, physician, and nursing team has been wonderful - they're consistently kind, engaged, and helpful.

The employees were incredibly supportive and accommodating!

I'm feeling under the weather, my household is battling COVID, and I'm approaching a critical point with a medication that requires careful management. After receiving no reply from my prescription..

Scheduling a visit here is an absolute nightmare. Every time I try to book a slot, it seems impossible to find an available time that works. The booking process is frustratingly difficult, and I'm..

Getting an appointment here is incredibly challenging. The phone line is nearly impossible to reach, with endless attempts needed and a 20-minute hold time when you finally connect. Alternatively,..

Attempted to call Mountbatton medical practice precisely at 8:00 AM, only to encounter a perpetually busy signal until 8:20. Upon finally getting through, I was placed in a holding pattern for..

Welcoming medical team and skilled physicians who provide a comfortable surgical experience

The clinic's communication is frustratingly inefficient. When I personally visited to schedule a vaccination appointment for my year-old child, the receptionist insisted I should make the call right..

I underwent a medical procedure at this clinic, and the staff were simply exceptional. I cannot express enough how impressed I was with every single person I interacted with during my visit. Their..

Regrettably, I wish I could award zero stars. Previously, this practice was exemplary, with outstanding physicians, nursing staff, and administrative personnel. However, coinciding with Dr. Freed's..

Despite calling the Springfield medical facility, you're automatically transferred to the Danbury Centre, which is incredibly frustrating. I've made six separate attempts today, each time spending..

I've been a patient at this medical practice for over four decades. In the past, it was an exceptional healthcare provider. But after its merger with Beacon Health, the quality has drastically..

The staff here consistently provide exceptional assistance with genuine warmth. The reception team is welcoming and proactive in resolving issues. Personally, I primarily consult with Dr Ade, who is..

I've been a loyal patient at Mountbatten for nearly two decades, and our family has consistently received top-notch medical care. However, since Danbury took over, things have deteriorated. While..

I'd give this zero stars if I could!! My granddaughter has been suffering from a persistent leg rash for a month that's progressively spreading... I've been calling repeatedly (always stuck in a..

Every interaction I've had at this practice has been outstanding. The front desk staff are delightful, and the physicians consistently demonstrate both helpfulness and professionalism. I'm..

Utterly abysmal treatment from this practice. Despite being a long-standing patient for more than a decade and rarely requiring medical attention, I'm now facing a serious health issue and can't..

I utilized the scheduling callback feature for my medical consultation, which proved to be efficient. I secured an in-person doctor's appointment within four business days, and during my time at the..