Rivermead Gate Medical Centre (Chelmsford)
JU
Joy U. 2 years ago • From Google
Bad
This undoubtedly ranks as the most appalling general practice not just in Essex, but potentially the entire United Kingdom. The appointment booking system is a nightmare, and even when you miraculously secure a slot, the doctors are shockingly dismissive, rushing through consultations in mere minutes with zero concern for patient well-being. Recently, my son developed a chest infection and was prescribed antibiotics that seemed as ineffective as children's pain medication, providing no relief. When his condition worsened and we sought follow-up care, the doctor hastily recommended a spacer with an inhaler, scheduling a follow-up in two weeks - despite apparently knowing he had pneumonia, which could have become critically dangerous if left untreated for that long. Within a day or two of using the spacer, I noticed my child was significantly unwell, prompting an urgent A&E visit where tests and X-rays confirmed pneumonia. Rivermead Medical Practice should absolutely be considered only as an absolute last option. From the reception staff to the medical professionals, the lack of professionalism is utterly disgraceful. There's a complete absence of empathy, compassion, or willingness to genuinely listen to patients' concerns. I am definitively removing my family from their care before they potentially cause irreparable harm or, worse, contribute to a preventable tragedy.
Blai P.