High Street Surgery
RB
Rozina B. 2 years ago • From Google
Bad
My previous GP Dr Rahman was exceptional, but they unfortunately surrendered their medical licence. I opted to transfer to Dr Pervez Surgery. Upon registration, the receptionist insisted I must have an initial consultation before any medication could be issued, including repeat prescriptions. I contested this, highlighting my pregnant and diabetic status. The receptionist remained firm that no medication could be prescribed and scheduled the earliest available GP appointment. At this point, my medication was critically low. I received a last-minute text cancelling my appointment due to the GP being unwell. A different receptionist explained their new patient policy aims to ensure attendance, and she would request my repeat medication on this occasion. Things deteriorated further. I've lost track of how many prescription request emails were ignored, experiencing hyperglycemia episodes, with medications only issued after extensive follow-ups. Despite emailing a comprehensive medication list, only one item would be prescribed, with Dr Pervez inexplicably omitting other medications and occasionally issuing incorrect prescriptions. I was compelled to file complaints and involve the ombudsman multiple times. Dr Pervez called me, adopting a patronizing tone, criticizing my "excessive" insulin requests. I attempted to explain that had they reviewed my emails, they would understand I was chasing overlooked prescriptions. I complained about the 1-2 week delays in medication provision. Essentially, Dr Pervez declared I would receive repeats solely at their discretion, effectively when I'm completely out! For pregnancy insulin, this constitutes medical negligence! I should be replenished before exhausting my supply, a point my midwife concurred with! They audaciously misled my midwife about timely medication prescriptions. Fortunately, I maintained email records and call logs, and my midwife, aware of my situation, did not believe their claims. My diabetic records prove my controlled insulin management prior to Dr Pervez's intervention! Within months, I've endured unnecessary stress. I believe Dr Pervez has completely lost professional competence! 1) Falsely claimed medication prescription quantities contradicted by pharmacy records 2) Prescribed Folic acid when Aspirin was requested 3) Consistently delayed repeat medication by 1-2 weeks without explanation 4) Repeatedly ignored multiple medication requests, prescribing only one item from multiple requests Their conduct has compromised my pregnancy, forcing me to change GP practices. Absolutely unacceptable behavior - Dr Pervez should have their licence revoked. I've submitted an official complaint to the ombudsman. I hope this serves as a warning to potential patients considering this practice!
Fayeja F.