HD

Hayley D. 2 years ago • From Google

Rating

Bad

Dangerous healthcare practice with multiple serious failures

I am compelled to switch healthcare providers due to a series of unacceptable and critical mistakes by this GP Practice: 1) They lost my referral letter, causing a devastating delay in my diagnosis by almost 9 months. This negligence has directly impacted my medical treatment, with my major surgery now postponed for over 18 months, significantly extending my waiting time. 2) The practice has violated GDPR regulations by inappropriately accessing my medical records and mistakenly handling documentation belonging to another patient. 3) Chronic issues with repeat prescriptions have occurred, with staff incorrectly claiming reviews are necessary when they are not. This has resulted in both myself and my husband being left without crucial medications for serious health conditions. 4) The reception staff are consistently discourteous, demonstrating a complete lack of attentiveness to patient concerns and an extremely sluggish approach to rectifying their own errors.

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