Queens Road Surgery
MM
Mounderstand M. 2 years ago • From Google
Bad
The staff at this medical practice altered my mother's appointments without any notification. Nurse Jen removed my mum's dressing and failed to reorder replacements. The manager consistently shifts blame onto my mother, claiming she's confused, despite us having email evidence. A receptionist scheduled an asthma review appointment for my brother with a nurse who ultimately rejected him, resulting in his hospital admission. They never send text reminders, show no willingness to make things right, and appear completely indifferent to the harm they've caused to our physical and mental health. Their negligence is unforgivable. The surgery always seems deserted, yet they consistently struggle to provide appointments and continually redirect patients to Lister primary care. I strongly advise against seeking treatment here - your health and safety could be seriously compromised.
Hayle R.